Customer Service Representative at OGD Overhead Garage Door LLC – Fort Worth, Texas

Customer Service Representative

OGD® Overhead Garage Door is seeking a motivated and enthusiastic Customer Service Representative to join our team at our headquarters in Fort Worth, TX. As a Customer Service Representative, you will be responsible for providing an excellent experience for prospective customers and setting appointments for technicians to help grow our business.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner
• Provide accurate information about our products and services to customers
• Schedule appointments and coordinate with the appropriate departments to ensure timely service
• Address customer complaints and escalate issues as necessary
• Maintain accurate records of customers and interactions
• Collaborate with other departments to resolve customer issues and ensure customer satisfaction
• Stay up-to-date with product/service knowledge and company policies to provide accurate information to customers
• Provide administrative support to other departments as needed

Requirements:

• High school diploma or equivalent
• 2+ years of experience in sales, customer service, telemarketing, or appointment setting (Preferred)
• Excellent communication skills, both written and verbal
• Strong phone presence and ability to engage with potential customers
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office Suite and experience using CRM and other sales tools
• Must be able to work in the Fort Worth, TX area
• Must have reliable transportation

We offer competitive pay and benefits packages, including health insurance, dental insurance, and vision insurance, as well as a laptop.

If you are a self-motivated and results-driven individual with a passion for sales and customer service, please apply now. We look forward to hearing from you!

Job Type: Full-time - W2 employee

Pay: Bi-weekly, hourly + commission per booking

Shift: 1st shift, 2nd shift, must be available to work a range of hours and days

Work setting: In-office