Loan Processor - Bilingual (English and Spanish) at Austin Telco Federal Credit Union – Austin, Texas

Austin Telco Federal Credit Union is looking for a detail-oriented Loan Processor who thrives in a fast-paced, member-focused environment. If you enjoy helping people, working with consumer loans, and being part of a collaborative team, this is a great opportunity to grow your career in financial services.

Member Service & Loan Support

• Process consumer loan applications in person and over the phone
• Run credit reports and prepare loan files for officer review
• Assist members with loan inquiries, payoffs, blue book values, and account services
• Process advances on existing lines of credit and VISA cards
• Support walk-in members with loan information and application needs

Operational Support

• Obtain payoff amounts for refinances and calculate vehicle values
• Prepare release of title or lien documentation for management approval
• Provide backup coverage for the reception area as needed
• Perform general office tasks including scanning, faxing, emailing, and data entry

Team & Culture

• Champion Austin Telco’s mission, values, and member-first culture
• Contribute to a positive, respectful, and service-driven team environment

• High school diploma
• At least 6 months of consumer lending experience in a bank or credit union
• Fluency in English and Spanish (professional reading, writing, and speaking required)
• Strong organizational skills and attention to detail
• Ability to work independently and manage time effectively
• Excellent verbal and written communication skills
• Proficiency with Microsoft Word and Excel
• Comfort assisting members both in person and over the phone

We’re more than a credit union — we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first.

• Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more
• Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones
• Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals
• Community Engagement: Volunteer opportunities and credit union-sponsored events
• A supportive, mission-driven culture that puts people first

• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.