Case Manager Remoto - Personal Injury at Distro – Mexico

Case Manager

The Case Manager is responsible for managing personal injury cases from intake through resolution or preparation for litigation, functioning as the primary owner of both the file and the client relationship. This role is a critical leadership point within the firms multi-step operational assembly line, ensuring cases move efficiently through the pipeline in alignment with firm standards, timelines, and KPIs.

Case Managers coordinate directly with clients, supervise the work performed by the Legal Support Team (LST), ensure SmartAdvocate files remain complete and accurate, and proactively address risks or delays. As the organization scales over the next six months, this role is central to maintaining workflow continuity, client communication, and effective collaboration with all support teams.

Remote 8:00 to 6:00pm EST Monday to Friday

Responsibilities: Serve as the primary point of contact for all assigned clients, maintaining consistent communication and managing expectations Manage cases from intake through resolution or transfer to litigation, ensuring all milestones are reached on time Enter, verify, and maintain complete, accurate SmartAdvocate records for every case they own Oversee medical treatment tracking, follow-ups, and ensure documentation is captured and updated promptly Review, coordinate, and approve work completed by the Legal Support Team, ensuring quality and compliance Identify red flags, delays, or risks in the case progression and resolve them proactively Ensure alignment with firm KPIs, deadlines, quality standards, and process-driven workflows Provide escalations and case status updates to leadership when needed Maintain high documentation standards and ensure proper use of all templates, WorkPlans, and checklists

Qualifications:

At least 1 year of experience in personal injury case management Strong communication skills for client management and internal collaboration High attention to detail and strong organizational ability across multiple active cases Proficiency with case management systems (SmartAdvocate preferred) or ability to learn quickly Ability to operate independently while working within a structured, process-driven environment Strong judgment for identifying issues, risks, and escalation points early in case progression Ability to supervise and coordinate work from support teams while maintaining accountability for file accuracy Recruitment Notes: Case Managers act as file owners; while LST handles administrative and intake-level tasks, Case Managers are accountable for accuracy and progression Candidates must be comfortable reviewing delegated work, maintaining quality oversight, and carrying full accountability for their caseload Adaptability is essential Strong documentation discipline and proactive follow-through are core screening and performance metrics Tech savvy

Skills:

Case ownership and client relationship management SmartAdvocate accuracy and file maintenance Medical treatment coordination and follow-up Workflow prioritization and KPI management Leadership and oversight of LST support tasks Communication, escalation judgment, and stakeholder coordination Detail orientation and process compliance Tech savvy

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