BRAD Service Coordinator at Reed-Lallier Chevrolet – Fayetteville, North Carolina

BRAD Service Coordinator

Business & Retention Center

Hourly Rate: Starting at $11.00 per hour

Location: Reed-Lallier Chevrolet

Reed-Lallier Chevrolet is seeking a friendly, motivated, and customer-focused BRAD Service Coordinator to join our team. This role is a great opportunity for an organized individual who enjoys helping customers and working in a fast-paced dealership environment. If you have strong communication skills and a positive attitude, we would love to hear from you.

Availability Requirements:

• Monday – Friday between 7:00 AM and 6:00 PM
• Rotating Saturdays: 8:00 AM – 4:00 PM

• Answer incoming service calls using approved call scripts to assist customers and schedule service appointments
• Collect and update customer contact information including name, phone numbers, address, and email
• Record customer interactions and notes in dealership CRM/DMS systems
• Contact customers using approved call scripts to schedule service appointments
• Confirm scheduled appointments through phone, text, or email
• Follow up with customers who miss appointments and assist with rescheduling
• Maintain accurate and updated customer information within the CRM system
• Send personalized emails confirming online service appointments
• Respond to online service requests, chat inquiries, and voicemail messages
• Contact customers regarding notifications such as OnStar leads or dealership service lists
• Monitor special order parts lists and schedule appointments accordingly
• Answer general dealership calls and direct them to the appropriate department
• Support daily department tasks and maintain a clean and organized workspace
• Cross-train within the BRAD department to assist with dealership needs
• Perform additional duties as assigned

• Previous call center or customer service experience preferred but not required
• Basic computer skills and ability to work with CRM systems
• Strong organizational and multitasking abilities
• Detail-oriented with the ability to follow processes and procedures
• Excellent communication and customer service skills
• Reliable and able to work alternating Saturdays

• Competitive starting pay
• Stable employment with a growing company
• Positive and supportive team environment
• Comprehensive benefits package including:
• Medical insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts

If you are passionate about providing great customer service and want to grow your career with a forward-thinking dealership, we encourage you to apply today!