Customer Support Clerk in WILKES BARRE, Pennsylvania at Berkheimer Tax Innovations

For 90 years, Berkheimer Tax Innovations has supported communities across Pennsylvania through reliable tax collection and related services. Serving more than 2,600 clients statewide, we’re proud to be the state’s largest tax collector.

We are currently seeking a Customer Support Clerk to join our team in our Wilkes Barre, PA office. This is a great opportunity for detail-oriented individuals to start and grow their careers with paid training, hands-on support, and ongoing learning.

WHAT YOU'LL DO:

As a Customer Support Clerk, you will serve as a point of contact for taxpayers! Responsibilities include, but are not limited to:

• In-Person Assistance: Provide face-to-face support by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing.
• Phone Support: Answer incoming phone calls, responding to questions and providing assistance related to tax accounts, payments, and general inquiries.
• Tax Account Processing: Process tax forms & post payments to proper accounts
• Efficient Work: Complete all tasks in a timely manner while meeting company standards

DETAILS + WORK ENVIRONMENT:

• Start date: April 20th, 2026
• Full-time schedule: Monday - Friday, 8:30 am - 4:30 pm
• Location: On-site in our Wilkes Barre, PA office
• Initial training: ~4-6 months fully in office
• Flexibility: After initial training, the role transitions to hybrid (office/home), however, additional in-office training rotations will be required

PAY + BENEFITS:

• Pay Rate: $ 14.00/hour + monthly incentive opportunities
• Bilingual (Spanish/English) can earn an extra 50 cents on top of base pay rate!
• Medical, Dental, Vision & Life Insurance
• Paid Holidays, Vacation, Sick, and Personal Time
• Wellness Program including physical, emotional, and financial wellness
• 401(k) with Profit Sharing
• Employee Assistance Program
• Voluntary Benefit Plans
• FSA & HSA Options
• Travel Insurance
• Business casual work environment

• High School Diploma or equivalent
• 0 - 6 months related experience and/or training
• Reliable transportation to outer offices and tax sit-ins
• Ability to manage difficult or emotional customer situations
• Strong attention to detail with high levels of accuracy
• Situation analysis and problem-solving skills
• Ability to sit for long periods of time
• Bilingual (English/Spanish) not required, but preferred!

ABOUT BERKHEIMER TAX INNOVATIONS

While our advanced systems set the standard in the industry, we know that true success comes from our people—their dedication, teamwork, and commitment to excellence. At Berkheimer, you’ll be part of a team where innovation meets personal service, and where your contributions have a direct impact on communities across the Commonwealth. Check out our real world results at hab-inc.com .

Berkheimer Tax Innovations is an equal opportunity employer and E-Verify employer. All positions require a successful reference check, criminal background check and drug scre