Customer Service Representative in Denver, Colorado at North Atlantic Corp

Mountain High Appliance | Denver, CO Reports To: Customer Relations Manager Job Type: Full-Time | In-Person Pay: $19.00 – $22.00 per hour

About Mountain High Appliance

Locally owned and operated since 1993, Mountain High Appliance is Colorado's most complete appliance source, offering every major appliance line as well as in-house delivery and professional installation. With five showrooms across the state and a best-in-class selection featuring over 250 live appliances across more than 20 inspiring kitchen displays, we've built our reputation on doing things right — before, during, and after the sale.

That commitment doesn't end at the point of purchase. Our Customer Service team is a direct extension of the Mountain High promise, and the people in these roles play a critical part in making sure every customer feels taken care of long after they leave the showroom.

About the Role

As a Customer Service Representative at Mountain High Appliance, you are often the first person a customer turns to when something isn't right — and the last impression we leave when we make it right. This role is primarily phone and email based, and requires someone who can stay calm under pressure, communicate clearly, and take ownership of customer issues from start to resolution.

You'll work closely with our sales, operations, and delivery teams to resolve complaints, answer product and order questions, and ensure customers are kept informed throughout their experience with us. If you're the kind of person who genuinely enjoys helping people and doesn't shy away from a tough conversation, this role is a great fit.

What You'll Do

Serve as the primary point of contact for customer inquiries, complaints, and follow-ups via phone and email — responding promptly and professionally on every interaction.Listen to and acknowledge customer concerns, take ownership of resolution, and follow through until the issue is closed.Coordinate with sales, operations, and delivery teams as needed to resolve order issues, delivery concerns, and service-related complaints.Process service-related transactions in our systems, including exchanges, returns, and order updates — accurately and in accordance with company procedures.Maintain detailed records of customer interactions, transactions, complaints, and resolutions.Develop and maintain working knowledge of Mountain High Appliance's product lines so you can answer questions accurately and set realistic expectations.Identify recurring issues or patterns and communicate them to your manager to support ongoing process improvement.Perform other duties and projects as assigned.

What We're Looking For

Required

At least 1 year of customer service experience— call center, retail, hospitality, or a similar customer-facing environment.Strong verbal and written communication skills —you're clear, professional, and empathetic even in difficult conversations.Ability to manage frustrated or upset customers with composure and without taking it personally.Comfortable working independently and managing your own workload without constant direction.Strong attention to detail —accurate records and follow-through matter in this role.Proficient with basic computer tools: Microsoft Office, Outlook, and internet navigation.Reliable and punctual — customers and teammates depend on you to show up and follow through.High school diploma or GED required.

Preferred

Experience in the appliance, home products, or home services industry.Familiarity with NetSuite or similar ERP/CRM platforms.Bilingual (English/Spanish) a plus.

Physical Requirements

Primarily sedentary workinvolvingsitting and standing at a workstation.Occasional light lifting of objects up to 20 pounds.

What We Offer

Pay:$19.00 – $22.00/hr401(k) with company matchingHealth, dental, and vision insuranceLife insuranceFlexible spending accountPaid time offEmployee discount

Work Location: In person | Denver, CO