Assistant Operations Manager in Circleville, West Virginia at ENDLESS HORIZONS

NROCKS Outdoor Adventures in Circleville, West Virginia is seeking a motivated and hands-on Assistant Operations Manager to support in overseeing daily operations, seasonal and part time staff management, and ensure exceptional guest experiences year round. This role is perfect for someone who thrives in an outdoor environment, enjoys leadership responsibilities, and has a passion for climbing and adventure recreation.

Job Summary: The Assistant Operations Manager will be expected to assist in the hiring, training and developing NROCKS guide staff and all outside operations at NROCKS Outdoor Adventures to Include the Via Ferrata, Canopy Tour, Top Rope Climbing and other activities as they are added to our program offerings. Work with the Operations Manager on scheduling and inventory management. Serve as the manager on duty as needed, in rotation with other managers.

Duties:

• Assist in managing day-to-day facility operations, including scheduling, staffing, and logistics
• Supervise and support climbing guides and front desk staff
• Serve as a lead trainer for the Via Ferrata, Canopy Tour, and Top Rope Climbing outside operations staff.
• Support with the training, supervision, and evaluation of NROCKS staff and guides.
• Participate as active member of leadership team to development, administration, and implementation of risk management plans/procedures.
• Assist and serve as a member of the “manager-on-duty” rotation team.
• Maintain equipment inventory and oversee routine inspections
• Handle customer inquiries, feedback, and conflict resolution professionally
• Support marketing efforts, including social media and community outreach
• Communicate and support in management of any building, grounds, equipment needs/concerns in a timely fashion and provide facilities & grounds maintenance support as needed.
• Identifies problems and trends and suggests resolutions to Operations Manager.
• Identifies, researches, and resolves customer issues.
• Works with Executive Leadership team to develop strategic plan for future programs and operations

Qualifications:

• 2-3 years previous experience in outdoor recreation, climbing facilities, or similar environment required
• Strong leadership and team management skills
• Knowledge of climbing safety standards and equipment (AMGA certification a plus)
• Excellent communication and customer service abilities
• Ability to work flexible hours, including weekends and holidays
• CPR/First Aid certification (or willingness to obtain, WFR preferred)
• Physically capable of participating in climbing-related activities