Chief Operating Officer in Indianapolis, Indiana at Rehab Medical

Role Summary

The Chief Operating Officer (COO) is responsible for the overall operational leadership, performance, and scalability of Rehab Medical across all markets and product lines. This role oversees the full operational ecosystem—including Customer Service, Field Operations, Insurance, Revenue Cycle alignment, Purchasing, and Integration—ensuring the organization delivers consistent, compliant, and high-quality patient outcomes.

The COO serves as a key executive partner to the CEO and President, translating strategic vision into executable systems, structures, and performance outcomes. This leader drives operational discipline, builds scalable infrastructure, and ensures alignment across functions to support sustained growth, including acquisitions and national expansion.

Qualifications:

• 10+ years of senior operational leadership experience, preferably in healthcare, DME, CRT, or a highly regulated multi-site environment.
• Proven experience scaling operations across multiple states or regions.
• Deep understanding of healthcare reimbursement, insurance workflows, and regulatory requirements.
• Strong experience integrating operations with revenue cycle and financial performance.
• Demonstrated success leading through acquisitions and organizational change.
• Track record of building systems, teams, and processes that drive sustainable growth.

Leadership Expectations:

• Operate as a senior enterprise leader, not just a functional operator—balancing strategy, execution, and culture.
• Build and develop high-performing leadership teams across all operational functions.
• Reinforce Rehab Medical’s core values, mission (“To Improve Lives”), and leadership principles.
• Serve as a stabilizing force during growth, change, and complexity.

Core Responsibilities:

Enterprise Operational Leadership

• Own and lead all operational functions across Rehab Medical, ensuring alignment with company mission, growth strategy, and financial performance.
• Translate executive vision into clear operational structures, systems, and accountabilities across all departments.
• Establish and drive company-wide operational standards, KPIs, and performance management systems.
• Build a scalable operating model capable of supporting multi-state growth and increasing complexity.

Strategy Execution & Organizational Alignment

• Partner with the CEO and President to define and execute the company’s operational strategy and long-term growth roadmap.
• Ensure alignment between Sales, Operations, Revenue Cycle, Compliance, and Finance through clear ownership, forums, and cadence.
• Act as the primary “translator” of strategy into execution—ensuring leaders at all levels understand priorities, expectations, and performance metrics.
• Lead organizational design efforts, including role clarity, structure evolution, and capacity planning as the company scales.

Customer Service & Field Operations Excellence

• Establish and enforce a company-wide standard for “Service Excellence” across all patient-facing functions.
• Ensure Field Operations and Customer Service teams deliver consistent, high-quality patient experiences while meeting efficiency and productivity targets.
• Drive continuous improvement in service delivery, turnaround times, and patient satisfaction.
• Oversee training, tools, and workflows to enable operational consistency across all locations.

Revenue Cycle & Insurance Integration

• Ensure tight integration between Operations and Revenue Cycle to maximize reimbursement accuracy, speed, and predictability.
• Oversee operational adherence to insurance requirements, documentation standards, and funding protocols.
• Partner with Revenue Cycle leadership to identify and resolve systemic issues impacting claims, denials, and cash flow.
• Drive improvements in intake accuracy, order setup, and downstream reimbursement outcomes.

Purchasing, Vendor Strategy & Cost Management

• Oversee enterprise purchasing strategy in alignment with financial goals, reimbursement dynamics, and field needs.
• Partner with the CFO to manage Cost of Goods Sold (COGS) and margin performance across all product lines.
• Optimize vendor relationships, pricing structures, and product mix to support both growth and profitability.
• Ensure procurement processes support operational efficiency and timely patient delivery.

Compliance, Risk & Regulatory Oversight

• Ensure all operational functions meet or exceed regulatory, accreditation, and payer requirements within the CRT and DME space.
• Partner with Compliance leadership to embed compliant processes, training, and audit readiness into daily operations.
• Proactively identify operational, regulatory, and financial risks and implement mitigation strategies.
• Maintain a culture of accountability, documentation integrity, and operational discipline.

Mergers & Acquisitions Integration

• Lead operational due diligence and integration planning for acquisitions.
• Own post-acquisition integration across Field Operations, Customer Service, systems, and workflows.
• Standardize processes, training, and performance expectations across newly acquired entities.
• Ensure seamless transitions that preserve patient care quality while accelerating performance alignment.

Performance Management & Continuous Improvement

• Establish and monitor key operational metrics tied to growth, efficiency, quality, and patient outcomes.
• Drive a culture of data-driven decision-making and accountability across all operational leaders.
• Identify opportunities for process improvement, automation, and system optimization.
• Lead cross-functional initiatives that improve scalability, reduce cost, and enhance service delivery.

Key Competencies:

• Strategic execution and systems thinking
• Operational discipline and process optimization
• Financial and business acumen
• Cross-functional leadership and alignment
• Regulatory and compliance awareness
• Change management and integration leadership

Success Metrics:

• Operational efficiency and cost performance (COGS, productivity)
• Revenue cycle performance (cash flow, denial rates, speed to payment)
• Patient satisfaction and service delivery metrics
• Compliance and audit outcomes
• Successful integration of acquisitions
• Organizational alignment and leadership effectiveness