Shift Lead at Delvonston LLC – Louisville, Kentucky

Shift Leader

INTRODUCTION

Established in 1998, Scooter's Coffee has distinguished itself as one of the

premiere specialty coffee companies in the industry. Scooter's Coffee may be

one of the fastest-growing specialty coffee brands, but simplicity is at our core:

sustainably-sourced ingredients we handcraft into perfection. We believe in

taking time to connect and create an amazing experience in each life we

touch. At Scooter's Coffee we live our core values of integrity, love, humility and

courage and we are looking for talented, passionate, amazing people to join

our team.

DESCRIPTION

The Shift Leader is responsible for directing an efficient workflow and assisting the

Store Manager in a variety of store operations duties. This position serves as a role

model of barista responsibilities and serves as the team leader when the Store

Manager is unavailable.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure consistent and quality customer experience by executing brand

beverage recipes and techniques, resolving customer relations issues, and

leading the team in delivering the Scooter's “Amazing” customer service

experience

• Maintain speed of service standards during high-volume periods by staying

calm, managing an efficient team workflow, anticipating customer needs,

and utilizing downtime to prepare for the next rush

• Assist the Store Manager in onboarding and training new team members

• Develop effective working relationships with team members, identifying

individual motivation factors

• Proactively seek opportunities to increase individual and team sales

• Understand and execute cash handling, point of sale system, and

operational procedures in an accurate, consistent manner

• Ensure team members follow all health, safety, and sanitation guidelines

• Serve as a keyholder, following all opening and closing procedures

• Demonstrate punctuality, dependability, and adaptability

www.scooterscoffee.com

• Assist Store Manager with administrative duties as requested

QUALIFICATIONS

• Passion for people

• Willingness to master brand recipes and techniques

• Energetic, fast-paced, flexible work style

• Ability to work cooperatively in a team environment

• Ability to teach others and communicate effectively

• Strong problem-solving skills and attention to detail

• Desire to take on a leadership role in a growing company

Disclaimer

The functions and skills described here are general in nature and represent the

type of work performed, but they do not constitute an exhaustive list of the