Function-Lead at King's Daughters – Ashland, Kentucky

Essential Functions:

• Oversees registration workflows to ensure efficiency, accuracy, and compliance.

• Assigns, monitors, and reviews staff work to maintain service-level standards and patient satisfaction.

• Provides leadership, guidance, and performance feedback to registration representatives.

• Leads quality assurance programs and prepares compliance and performance reports.

• Collaborates with clinical and revenue cycle leaders to align registration processes with organizational objectives.

• Identifies opportunities for process improvement and implements best practices.

• Serves as an escalation point for staff, patients, and clinical partners in resolving complex issues.

• Develops and delivers training programs to ensure staff competency and consistency.

• Supports departmental budgeting, staffing, and scheduling needs.

• Performs other duties as assigned.
  

Education Requirement: Bachelor’s degree

Experience Requirement: 7+ years of experience in patient access, registration, or healthcare customer service, preferably in an emergency department or high-volume setting

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures: N/A

Working Conditions:

1. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).

1. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.

1. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).

1. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).

1. Sitting at computer workstation for extended periods: 4. Regular (>50% of the time).

1. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Never.

1. Repetitive motion: 4. Regular (>50% of the time) (typing, data entry, scanning).

1. Working at heights above 4 feet: 1. Never.

1. Working in confined spaces: 1. Never.

1. Risk of injuries from use of equipment on the job: 1. Rare.

1. Job-related travel: 1. Never to 2. Occasional.

1. Loud noises: 2. Occasional (<10% of the time).

1. Temperature extremes: 1. Never.

1. Hazardous chemicals and fumes including waste: 2. Occasional (<10% of the time).

1. Radiation: 2. Occasional (<10% of the time).

1. Burns: 1. Never.

1. Cuts/Punctures: 1. Never to 2. Occasional

1. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).

1. Recombinant DNA or viral vectors: 1. Never.

1. Combative/violent people: 3. Intermittent (10%–50%).

1. Animal handling (including carcasses): 1. Never.

1. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands:

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. The role also involves frequent standing while performing tasks and frequent walking throughout the work environment.