Ramp Agent (Niagara Falls, NY) at Choice Aviation Service Inc – Niagara Falls, New York

About Company:

Why Join Choice Aviation Services?

At Choice Aviation Services, we don’t just move cargo and passengers—we move the aviation industry forward. With a relentless focus on excellence and innovation, we empower our team members to exceed expectations, challenge the status quo, and grow their careers in an environment where their ideas and contributions truly matter.

Our Mission:To empower our employees to surpass our customer’s expectations and push aviation forward. We strive to consistently outperform ourselves and are never satisfied with the status quo. In our culture of innovation, we deliver on our commitment to excellence in everything we do.

Our Vision:We are redefining what’s possible in aviation services by combining cutting-edge “green” technology with operational efficiencies. Our goal is to provide environmentally responsible solutions while sustaining profitability. By leveraging our team’s experience and encouraging bold ideas, we are growing a company that not only delivers exceptional service but also embraces global responsibility.

About the Role:

As a Ramp Agent, you will play a critical role in ensuring the safe, efficient, and timely handling of aircraft on the ground. Your primary focus will be on coordinating and executing the loading and unloading of baggage, cargo, and mail, while adhering to strict safety protocols and operational procedures. You will collaborate closely with flight crews, ground service teams, and airport personnel to facilitate smooth aircraft turnaround and minimize delays. This position demands a high level of attention to detail, physical stamina, and the ability to work effectively in a fast-paced, dynamic environment. Ultimately, your efforts will directly contribute to the overall passenger experience and operational success of the airline or ground handling company.

Minimum Qualifications:

• High school diploma or equivalent.
• Ability to obtain and maintain any required security clearances or airport badges, driver's license is a must.
• Physical ability to lift heavy objects (up to 70 lbs) and work in various weather conditions.
• Basic understanding of safety procedures and willingness to follow strict safety protocols.
Availability to work flexible hours, including mornings, afternoons, weekends, and holidays.

Preferred Qualifications:

• Previous experience in ramp operations, ground handling, or a related field.
• Familiarity with airport operations and regulatory requirements (e.g., TSA, FAA).
• Certification in the operation of ground support equipment.
• Strong communication skills and ability to work effectively in a team environment.
• Basic computer skills for logging and reporting purposes.

Responsibilities:

• Load and unload baggage, cargo, and mail from aircraft in accordance with airline and regulatory guidelines.
• Operate ground support equipment such as belt loaders, tugs, and dollies safely and efficiently.
• Conduct visual inspections of aircraft surfaces and report any damage or safety concerns to supervisors.
• Communicate effectively with flight crews and ground personnel to coordinate aircraft servicing and turnaround activities.
• Ensure compliance with all safety regulations, including the proper handling of hazardous materials and adherence to airport security protocols.
• Assist with marshaling aircraft to and from gates and parking areas as needed.
• Maintain accurate records of cargo and baggage handling activities.
• Participate in ongoing training and safety meetings to stay current with industry standards and company policies.

Skills:

The required skills for this role include physical stamina and strength to handle baggage and cargo safely and efficiently, which is essential for daily operations. Attention to detail and adherence to safety protocols ensure that all tasks are performed without incident, protecting both personnel and equipment. Effective communication skills are used to coordinate with flight crews and ground teams, facilitating smooth aircraft turnaround. Preferred skills such as familiarity with airport regulations and equipment operation enhance the ability to perform tasks more independently and with greater efficiency. Additionally, teamwork and problem-solving skills are vital in managing unexpected situations and maintaining operational flow under time constraints.