Fraud Data Analyst at Pen Air Credit Union – Pensacola, Florida

Company Description

Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.

PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.5 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.

Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 14 convenient locations in Baldwin County, AL and Escambia, Santa Rosa, and Okaloosa Counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.

Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?

The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.

Holistic Amenities:

1. Up to $15K available for continuing education
2. Student Loan Paydown
3. Adoption Assistance Reimbursement
4. Wellness Programs
5. Gym membership reimbursement
6. Formal Career Development Resources
7. Financial Wellness Resources
8. Purchase assistance with computers and fitness equipment.

Benefits Package Highlights:

1. Generous PTO Plan—20 days for new hires
2. Paid Maternal & Parental Leave
3. Competitive Retirement Plan
4. Competitive medical, dental & vision plans
5. Company paid Telehealth services.
6. Company paid Short Term Disability
7. And more……….!

The starting pay for this position is $24.15-$27.17 per hour, depending on experience.

About the role:

This position is responsible for the full investigation, case management, reporting, and optimization of the Fraud Monitoring systems (True Checks, Verafin, Payrailz, NICE Actimize, etc.). This position is responsible for increasing efficiency, improving system related processes, and fully utilizing the features of the systems. Responsible for developing, implementing, and maintaining new and existing data reports and dashboards to support the Fraud Strategy and other strategic initiatives of the Credit Union. This position will maintain and adhere to the procedures for various tasks within all components of our systems, which include custom logic, automated actions, integration settings, and more. Additionally, this role will act as the primary responsible party for projects and/or other requests that impact our systems.

Major Duties and Responsibilities:

• Analyzes fraud monitoring alerts and notifications to pinpoint focus areas for investigation, prioritizing proactive and reactive efforts in response to emerging fraud threats. Investigates appropriately, actions account as necessary, and communicates with members, vendor partners. & branches on identified trends.
• Analyze loss data to identify trends and patterns that require attention.
• Investigate potentially suspicious activity related to consumers and business accounts, making a risk-based SAR recommendations and prepare SARs for reporting.
• Responsible for configuration analysis, maintenance, managing updates, planning system changes, and all other technical aspects of fraud monitoring systems. Acts as a liaison with other departments and third-party vendors to manage impacts to Risk Management systems. Develops, implements, and maintains data reports and dashboards that support the investigation process.
• Maintains applicable knowledge to stay current on the credit union’s fraud monitoring systems & related updates. Must be the product expert and continuously be able to make recommendations to management to make system enhancements that meet or exceed the credit union’s goals.
• Assists with various projects & training related to Risk Management Fraud.
• Performs other job-related duties as assigned.

Minimum Qualifications:

Experience

• Three years to five years of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

• A high school degree or equivalent

Interpersonal Skills

• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status