IT Intern - On Site at Casino Reinvestment Development Authority – Atlantic City, New Jersey

INTERNSHIP SUMMARY: This position is on-site. Staff in this job position provides all levels of user support and technology administration. Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Based on the assigned level, this work may include analyzing and resolving problems related to workstations, networks, servers, and printers; performing systems analysis; designing and implementing configuration changes; assist with projects and performing related duties as required or assigned. Receives general supervision from the resident Information Technology employees.

KEY RESPONSIBILITIES:

1. Installation and configuration of computer hardware and software

2. Troubleshoot hardware and software issues remotely or in person

3. Resolve basic networking issues

4. Write and update technical documentation and help ensure accurate asset management

5. Work with upper-level technicians to determine and resolve root cause issues.

6. Work with 3rd party support to determine root cause and implement fixes.

7. Work on special projects as assigned

DESIRABLE QUALIFICATIONS AND REQUIREMENTS:

• Currently enrolled in a college degree program in Information Technology/Computer Science or related.

• Strong knowledge and experience with PC hardware, software

• Strong organization skills

• Ability to exercise discretion and good judgment in making decisions

• Experience with Apple iOS, Android and macOS

• Experience with Windows 10 and Windows Server

• Ability to lift 35 pounds and strength / mobility necessary to setup and arrange computer equipment.