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IT Specialist – Help Desk Support in Durham, North Carolina at Strawbridge Studios Inc

Salary: $17.00 - $17.00/hr
Strawbridge Studios Inc
Durham, North Carolina, 27705, United States
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Job Description

IT Specialist – Help Desk Support

Location: Strawbridge Studios, Inc.

Overview:

Strawbridge Studios is seeking a knowledgeable, approachable, and customer-focused IT Specialist to join our Help Desk Team. If you enjoy solving problems, helping people, and being the “go-to” resource your coworkers rely on, this role is for you.

We’re looking for someone who combines technical skill with patience, professionalism, and great communication — someone who can troubleshoot confidently while treating colleagues with respect and courtesy every step of the way.

What You’ll Do:

  • Serve as the first line of support for a wide range of IT questions and issues.
  • Diagnose, troubleshoot, repair, and train users on laptops, software, printers, phones, and other IT tools.
  • Maintain and repair computer systems across the organization.
  • Document problems, solutions, and updates in our internal ticketing system.
  • Assist with software and hardware purchasing, setup, maintenance, and audits.
  • Improve organization and efficiency within the IT department.
  • Respond to system alerts and provide first-level resolution and technical support.
  • Configure, install, and deploy new workstations, phones, and various IT equipment.
  • Maintain and support Active Directory and Office 365 environments.
  • Assist with installations and upgrades of server hardware, communication equipment, and other data-center systems.
  • Work on small to medium-sized IT projects as assigned by the IT Supervisor.
  • Prioritize tasks, manage your schedule, and handle multiple support requests at once.
  • Participate in special projects — occasional travel may be required.
  • Perform other duties as needed to support the IT team and company initiatives.

    • What We’re Looking For:

  • Solid working knowledge of IT systems, processes, and terminology.
  • Strong understanding of basic computer and networking concepts (especially Microsoft Windows environments).
  • Proficiency with Microsoft Office applications — Word, Excel, PowerPoint, Outlook.
  • Ability to troubleshoot effectively using both technical skill and logical thinking.
  • A customer-friendly attitude, with the patience and communication skills needed to support users of all levels.
  • Ability to work well in a team environment and follow direction for incident resolution.
  • Commitment to fully resolving issues and ensuring users are satisfied with the outcome.

    • This position aligns with the school calendar, which means you can expect scheduled time off:

  • 1–2 weeks at Christmas
  • 1–2 weeks in the summer
  • June through mid-August typically runs at 32 hours/week, depending on production (subject to change anytime)

    • How to Apply:

    We are currently accepting email resumes only.
    No phone calls will be accepted.

    Job Location

    Durham, North Carolina, 27705, United States

    Frequently asked questions about this position

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