Product Enablement Lead at Flow – Miami, Florida

As the Product Enablement Lead, you’ll play a foundational role in shaping and delivering the products that drive our communities’ day-to-day experience. You’ll oversee the full product lifecycle—from early discovery and collaborative roadmap definition to hands-on rollout and ongoing optimization. This is a unique opportunity to work across both digital and physical touchpoints, bridging strategic product thinking with deep operational execution to solve complex, real-world problems. A critical part of this role is bringing genuine AI fluency — using LLMs, automation platforms, and AI agents to multiply the team’s impact and build scalable enablement infrastructure.

We’re looking for a leader who’s excited by ambiguity, obsessed with outcomes, and eager to iterate quickly with a cross-functional team of designers, engineers, and operators in-market and around the world. The right leader will balance strategy with grit and demonstrate strong communication and influence skills to ensure success. You’ll balance both strategic thinking and hands-on work with our operators to create solutions and solve problems.

This is a hybrid role for a builder who thrives at the intersection of product vision, AI-first thinking, and ground-level execution — someone who can set direction and build momentum, while never losing sight of the real people and processes behind every outcome we deliver.

• Influence the roadmaps for critical workflows that support both residents (“neighbors”) and internal operators across leasing, resident experience, maintenance, and financial planning
  
  

• Lead product discovery efforts through data analysis and close collaboration with on-the-ground teams
  
  

• Collaborate with global tech and local ops teams to ensure tools are scalable, delivered first time right, and tailored to market nuances
  
  

• Partner with local operators and global tech teams to scale tools, improve workflows, and ensure product usability across diverse market contexts
  
  

• Build strong feedback loops between field operators and product teams to surface unmet needs and drive continuous improvement
  
  

• Operationalize product rollouts with strong change management, training, and performance tracking
  
  

• Ensure tools and processes are not only functional but also resilient, scalable, and embedded in day-to-day operations
  
  

• Champion a culture of rapid iteration, continuous learning, and tight collaboration between technical and operational teams

• Identify automation opportunities across operator workflows and build or evaluate solutions using AI agents, LLMs, and workflow orchestration tools (e.g., n8n, Cursor, MCP)

• Enable scale beyond human bandwidth by automating identified opportunities through repeatable processes, tooling, templates, or AI-assisted workflows, developed in collaboration with operators

• Design and facilitate cross-functional alignment workshops to co-develop SOPs and drive process adoption at scale