Implementations Coordinator at TraXtion – Irving, Texas

About TraXtion
At TraXtion, we are building a team driven by innovation, accountability, and measurable results. Our culture values collaboration, respect, and continuous improvement, empowering employees to take ownership of their work and contribute to meaningful outcomes.
We believe great ideas come from diverse perspectives and strong teamwork. Across every level of the organization, we encourage creative problem solving and a mindset focused on growth and improvement.
TraXtion fosters an environment where employees can develop professionally, challenge themselves, and make a real impact on the future of automotive technology.
Join us as we continue to grow, innovate, and drive the industry forward.

Job Summary
The Implementations Coordinator supports the successful deployment of TraXtion products for new customers. This role focuses on planning, coordination, communication, and execution throughout the installation process—from project kickoff through handoff to the Client Success Team. The ideal candidate is highly organized, detail-oriented, and comfortable balancing multiple projects while maintaining a positive, customer-focused attitude.

What You’ll Do
Project Management
• Coordinate project timelines and deliverables to ensure on-time completion.
• Collaborate with internal teams to maintain alignment across departments.
• Act as the project lead, updating relevant tracking tools and systems.
• Maintain consistent communication with both internal and external stakeholders until project handoff.

Ongoing Project Monitoring
• Conduct daily project reviews and ensure deadlines are being met.
• Update systems and tools (Zoho, HubSpot, spreadsheets) with current project information.
• Communicate delays, updates, or risks promptly to management.
• Track customer readiness and installation progress, escalating issues as needed.

Stakeholder Presentations
• Schedule and lead pre-installation calls with clients and key stakeholders.
• Present installation plans, review requirements, and coordinate team participation.
• Maintain a positive, professional tone during all customer interactions, even in challenging situations.

Installation Planning
• Develop visual installation plans based on pictures, measurements, and environmental conditions.
• Use creative and analytical skills to help customers visualize TraXtion products in their environment.
• Utilize software tools such as Microsoft PowerPoint to build visual representations and documentation.

Meetings & Documentation Support
• Attend client and internal meetings, take detailed notes, and update project playbooks in real time.
• Review meeting notes for accuracy and completeness.
• Log all customer communications (calls, emails, updates, issues) in HubSpot.

What You Bring
Required:
• Exceptional organizational skills and attention to detail.
• Ability to manage and track multiple projects simultaneously.
• Consistent, positive, and professional communication style (written and verbal).
• Strong customer service experience and client relationship skills.
• Ability to self-start, prioritize, and work independently.
• Strong critical thinking and problem-solving abilities.
• Flexibility and adaptability to changing priorities.
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.
Preferred:
• Experience in high-volume project coordination or planning environments.
• Prior customer-facing experience in:
o Automotive dealerships or corporate automotive roles
o Automotive software/integrations
o Dealer Management Systems (DMS)
• Experience planning or overseeing hardware installations.
• Experience in IT, field technician, or systems administration roles.
• Familiarity with CRMs such as HubSpot or Dynamics.
• Experience with project management tools like Jira, Monday, Trello, or Zoho.

What We Offer
• Competitive pay, performance incentives, and growth opportunities
• A comprehensive benefits package for your health, finances, and work-life balance
• Supportive team culture with regular recognition and development
• Paid time off, holidays, and flexible scheduling options (where applicable)
• Access to tools, resources, and programs that support your success—personally and professionally
• An inclusive workplace where your voice and perspective matter

Apply Today!
Submit your resume and a brief message on why you’d be a great fit for TraXtion. We read every application and look forward to connecting!