Residential Manager at Millennium Residential Inc – Towson, Maryland

Overview

Millennium Residential Inc (MRI) mission prides itself on being the preferred provider and superior management of the more complex cases. Millennium will provide unparalleled clinical competence, reliable service, smooth transitions, and vigilance with the goal of improving each participant's quality of life and outcome of care.

Millennium Residential, Inc. is a for-profit corporation. We are committed to providing outstanding service to adults with developmental disabilities who are medically fragile and who need behavioral respite. The staff at Millennium Residential, Inc. will uphold the highest standards of integrity in all actions pertaining to quality and effective care of our clients. We will diligently work together to fulfill the needs of our clients by being empathetic, patient, kind, fostering positive relationships, promoting equal rights, encouraging their development, and supporting their personal goals. Our clients will feel safe, well taken care of and a part of a family unit that cares.

Job Summary:

As a Direct Support Professional Supervisor, you will oversee a residential unit and team of caregivers providing support to individuals with disabilities. Your core skill in caregiving will be essential in ensuring the well-being and safety of residents. With premium skills in first aid, patient observation, and assisted living, you will lead by example in delivering high-quality care. Your relevant skills in long-term care and social work will further enhance your ability to address the unique needs of individuals with developmental disabilities. This role requires strong leadership, knowledge of HIPAA regulations, and a valid driver's license to effectively manage staff and uphold residents' rights

Duties:

• Operational Oversight: Manage the day-to-day functioning of residential programs, ensuring homes run smoothly and residents receive high-quality care consistent with each person’s Person-Centered Plan (PCP).
• Staff Supervision: Recruit, train, schedule, and evaluate direct support professionals. Provide coaching, performance management, and ensure adequate staffing coverage at all times.
• Resident Support: Oversee care delivery, medication management, meal planning, and behavioral supports. Ensure that individuals’ health, safety, and rights are protected.
• Regulatory Compliance: Ensure operations follow Office of Health Care Quality (OHCQ), and DDA requirements. Maintain accurate documentation, incident reporting, and compliance audits.
• Budgeting and Administration: Manage budgets, expenses, and resource allocation for assigned homes. Maintain inventory and ensure environments are safe, clean, and well-stocked.
• Family and Stakeholder Communication: Serve as the main contact for families, guardians, and external partners (e.g., licensing agencies, coordinators of community services).
• Crisis Management: Respond to emergencies, incidents, and on-call duties as needed, providing leadership and problem resolution in 24/7 residential environments.

Experience:

• Previous experience working with individuals with developmental disabilities preferred
• Knowledge of resident rights and ability to advocate for individuals' needs

• Ability to lift and transfer residents as needed
• Familiarity with first aid and basic medical procedures
• Experience in behavior management techniques is a plus
• Valid driver's license and ability to drive residents to appointments or activities

Qualifications and Education Requirements

• Bachelor’s degree in social work, psychology, special education, or a related human services field (preferred).
• Must have a valid driver's license with a satisfactory record.
• Should have position-related experience with the population served and/or experience providing direct care assistance with ADLs and possess the following knowledge, skills, and abilities.
• Knowledge of: The DDA population and related developmental disabilities, behavioral management principles; generally accepted safety procedures; assist individuals with oral and written communications.
• Medication Technician Certification through MBON
• Hold and maintain an unexpired First Aid/CPR card.
• Able to pass and maintain all DDA mandatory training.
• Has the knowledge, skills, and abilities to perform their job
• Willingly accept work assignments and produce quality work.
• Good communication skills
• Follows the company’s mission and core values.
• Dependability, and punctuality in compliance
• Follow safety protocols.
• Personal Appearance; Follows the Code of Conduct

• Follow HIPPA & Confidentiality policy.
• Employee practice within their scope of practice

Preferred Skills

• Implementing ISPs; supporting service delivery programs.
• Supporting individuals in performing ADLs and personal care needs.
• Working effectively with people with DDA and related developmental disabilities including autism.
• Administering medications; transporting populations served, and effective oral/written communications to include basic computer use.
• Ability to: Implement ISPs; exercise sound judgment; problem solve and handle emergencies to include physically supporting fallen/incapacitated individuals:
• Teach and support individuals to plan meals, cook, dress, toilet, bathe, manage a fixed income; promote social/employment activities.
• Complete required documentation
• Transport ambulatory and non-ambulatory individuals
• Sustain effective inter- and intra-agency working relationships.
• Maintain the dignity, respect, and confidentiality of individuals served.