Patient Care Manager-Surgery at The Orthopedic Institute at Forrest General Hospital – Hattiesburg, Mississippi

The Patient Care Manager of Surgery at The Orthopedic Institute is accountable and responsible for managing the surgical care course of treatment and delivering quality patient care. The Manager initiates, directs, and assists employees with developing, implementing, and adhering to performance initiatives to ensure safe and effective patient care is achieved and maintained. Overall, the Manager must exhibit strong leadership qualities, critical thinking abilities for managers, and strong oral/written communications skills. Effectively the manager must collaborate with Surgeons, Specialty Coordinators, Nurses, Technicians, Vendor Representatives, as well as other departments. The manager will demonstrate knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Reports directly to the Director of Surgical Services.

Performance Expectations:

Performance Expectations will be covered in the orientation phase. Demonstrates ability to work as a circulator in the OR suite if needed

Items considered essential functions of the job are listed below.

• Demonstrates the ability to effectively communicate with patients, physicians, and co-workers (managers, directors, and administration team) in a manner harmonious and centered on customer service and application of positive language policies.
• Provides for exceptional patient and coworker experiences by following our standards of practice of always using positive language.
• Demonstrates overall independence and exercises sound judgment in interactions with physicians and other members of the Surgical Services team.
• Promotes a positive work environment with the entire OR team.
• Collaborates with all members of the OR team by actively communicating and comprehensively reporting pertinent information to the Director of Surgical Services or Executive Administrative team as needed.
• Exhibits open and professional communication.
• Role model for both fair and consistent leadership skills for effective team dynamics.
• Performs job duties required of an OR staff nurse in events of staffing issues, lunch reliefs or emergency events.
• Maintains and utilizes cost-effective budgetary methods while supporting safe quality patient care.
• Promotes the adherence of the organization's established Compliance Program, Standards of Conduct, and the We CARE philosophy (use in daily communication)
• Leads, reports, and serves on hospital committees as appointed.
• Collaborating with the Educator and Director for Surgical Services to create and implement an updated orientation and annual competency program for all employee roles within surgical services.
• Delegates and/or performs yearly employee evaluations.
• Develops and /or supervises the staff's schedule including to ensure participation at competency events, staff meetings, and educational opportunities.
• Performing the discipline of employees as needed to assure compliance to meet standards of quality patient care.
• Counsel employees on performance issues, administer initial corrective actions, and monitoring attendance issues.
• Performing and/or monitoring daily/weekly functions of KRONOS.
• Works with Preop and the Post Anesthesia Care Unit to ensure quality, timely, and effective patient flow.
• Implements processes to hinge on the improvement strategies for enhanced departmental functioning.
• Assists with controlling labor cost by adjusting staffing patterns.
• Assessable to staff through the open door policy related to staff issues or concerns.
• Works with Quality Management and Environmental Services Directors to ensure that the clinical area is appropriately maintained.
• Assists the Director with the development of standards of care/policies/procedures/job descriptions of the operating room and promotes compliance of the above and Forrest General Hospital policies as well.
• Responsible for monitoring clinical staff for compliance with facility policies and practices, procedures, and quality program.
• Supervises and guides the staff and Supply Supervisor to assist with maintaining proper maintenance of equipment, inventory levels, and cost containment practices.
• Handles OTIS reports of the operating room clinical variances and coordinates with Director, Quality and Risk Manager as required.
• Communicates clinical practice variances of all employees and physicians to the Director and administration in a timely manner.
• Communicates with staff through huddles, staff meetings, emails, and/or communication app.
• Exhibits necessary professional, technical, or specialized expertise and skills required for the role of the peri-operative nurse following AORN and other regulatory standards of practice.
• Demonstrate technical aptitude for dealing with and troubleshooting multiple pieces of OR equipment including but not limited to computers, IV pump, heart monitor, blood pressure machine, suction machine, surgical lights, headlights, all positioning OR tables/attachments, stretchers/beds, electrocautery, bipolar devices, video equipment, microscopes, tourniquets, power drills/saws, autoclaves and all other equipment related to care of the perioperative patient.
• Monitor staff performance and demonstrate aptitude for safely positioning patients in a variety of procedures using a full range of position devices inclusive of the yellow fin stirrups, OSI/Jackson frames, peg boards, bean bags, fracture tables, Wilson frames, Hana table, Guardian hip scope attachment, and beach chairs.
• Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care.
• Demonstrates expertise to manage the OR board, inclusive of making assignments and adjusting to the dynamic workflow.
• Oversees Surgery staff in planning, implementing, and evaluating the delivery of patient care according to identified patients’ needs.
• Follows and meets the State and Federal Guidelines to include the DNV standards are applied within all areas of responsibility.
• Communicates with other hospital departments, as necessary, to resolve operational problems and exhibit effective use of hospital resources while delivering quality patient care.
• Participates in ongoing quality improvement activities including promoting situational awareness, assisting with audits as needed, and using teachable moments to guide employees.
• Implements opportunities to restrict exposure to infectious pathogens and communicable conditions, and to promote a safe and confidential atmosphere for the patient and staff.
• Demonstrates interpersonal skills and competency in leadership, time management, and organization.
• Fosters employee engagement by demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate, and supporting departmental and organizational goals.
• Forecasts the needs of employees and proactively offers assistance.
• Exhibits fiscal year accountability by taking ownership of time management, decreasing waste of both time and supplies, and improving cost-effectiveness.
• Overall, functions as a mentor, resource for the unit, address organizational conflict and applies tools to effectively resolve concerns, complaints, or dispute with patients, families, physicians, and other interprofessional healthcare team members.
• Proactively explores possibilities to enhance knowledge and learning towards expertise.
• Maintains all HealthStream assignments and participates in all competencies planned for the job role prior to deadlines.
• Provides feedback to the Director of Surgical Services regarding patient care, budgetary, and strategic planning opportunities for improvement.
• Overall behavior and communications demonstrate a positive attitude, personal initiative, and motivation to achieve the goals of the department.
• Follows the policies in the Employee Handbook.
• The spreading of rumors and gossip creates unnecessary turmoil, weakens working relationships, and is contrary to the spirit of the hospital and is prohibited.

This job description is not meant to be all-inclusive; the employee will also perform other reasonably related job duties as assigned.

Qualifications:

Education/Skills

• Graduate of a recognized non-online RN program with a Bachelor’s degree in nursing preferred.

Work Experience:

• Two to five years post-graduate progress in nursing with demonstrated leadership behaviors required.
• Two to five years OR experience preferred.

Certification/Licensure-DUE UPON HIRE

• Licensed RN able to practice within the State of MS

Additional Certification/Licensure - obtained based on the required timeframe below

• Basic Life Support

Within 30 Days of Employment

Required

• Advanced Cardiac Life Support

Within 90 Days of Employment

Preferred

• Pediatric Advance Life Support

Within 180 Days of Employment

Preferred

Mental Demands: Ability to perform as a leader and a team member, cooperate with others, follow directions precisely, demonstrate initiative, set priorities, and function under stress.