Front Desk Manager at The Lowline Hotel – Charleston, South Carolina

We are seeking a dedicated and professional Front Desk Manager at The Lowline Hotel to oversee the daily operations of our Front Office and Hotel Lobby. This leadership role is vital in ensuring that all guests receive exceptional service in a friendly, attentive, and courteous manner. The ideal candidate will be committed to delivering a memorable guest experience while maximizing room revenue, occupancy, and market sales. Join our team and contribute to a welcoming environment that promotes growth, teamwork, and excellence.

Key Responsibilities:

- Oversee the operation of the Front Office and Hotel Lobby, ensuring smooth and efficient service delivery.

- Respond promptly and courteously to all guest requests, problems, complaints, and incidents, both at the Front Desk and through Reservations.

- Follow up with guests to ensure their satisfaction and resolve issues effectively.

- Motivate, coach, counsel, and discipline Front Desk staff to maintain high performance standards.

- Maximize room revenue and occupancy through effective management and upselling strategies.

- Promote and sell hotel products and services to enhance revenue.

- Ensure compliance with hotel policies, procedures, and safety standards.

- Monitor and manage staff schedules, training, and performance evaluations.

- Collaborate with other departments to ensure seamless guest experiences and operational efficiency.

Skills and Qualifications:

- Proven experience in hotel front desk operations, preferably in a supervisory or managerial role.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to handle guest complaints and resolve issues professionally.

- Knowledge of hotel management software and reservation systems.

- Strong organizational and multitasking abilities.

- Flexibility to work varied shifts, including evenings, weekends, and holidays.

- High school diploma or equivalent; hospitality management degree or related certification preferred.

- Strong oral communication skills and a customer/client-oriented mindset

- Ability to work in a fast-paced environment and maintain a positive attitude

Our company fosters a dynamic and inclusive culture that values growth, teamwork, and exceptional service. We offer opportunities for professional development and a supportive environment where your contributions make a difference. Join us and be part of a team dedicated to creating memorable experiences for our guests.