Operating Partner at Lucky's – Sioux Falls, South Dakota

The Operating Partner oversees all operational aspects of the LKN bar and restaurant group, driving excellence in performance, profitability, and guest experience across all locations. This role serves as a strategic leader and key business partner to ownership, responsible for building scalable operational systems, optimizing financial results, and developing high-performing management teams that reflect the company’s culture and brand standards. The Operating Partner is a hands-on leader who maintains a visible presence in the business during peak operating periods as required to support teams, ensure operational excellence, and uphold brand standards.

Strategic & Operational Leadership

• Provide leadership, direction, and oversight for all locations.
• Develop and execute operational strategies that align with company goals and growth plans.
• Standardize best practices across locations to ensure consistent quality, efficiency, and brand identity.
• Conduct regular site evaluations, providing actionable feedback and guidance to General Managers.
• Partner with executive leadership on operational planning for new openings, renovations, and market expansions.

Financial Performance & Growth

• Oversee financial performance of all units, including sales, labor, food, and beverage costs.
• Analyze P&L statements and key performance metrics to drive profitability and operational efficiency.
• Collaborate with executive leadership on budgeting, forecasting, and financial reporting.
• Identify and implement strategies to increase revenue and optimize expenses.

Leadership & Team Development

• Recruit, develop, and mentor management and operational staff.
• Foster a culture of accountability, empowerment, and continuous improvement.
• Lead regular meetings and training initiatives.
• Support performance processes, including evaluations, coaching, and succession planning.

Guest Experience & Brand Management

• Champion a culture of hospitality and ensure exceptional guest experiences across all locations.
• Maintain brand standards and operational consistency in food, beverage, and service quality.
• Address and resolve guest feedback and high-level service issues when escalated, including on-site support.

Compliance, Safety & Risk Management

• Ensure all venues comply with federal, state, and local regulations, including health, safety, and liquor laws.
• Oversee licensing, inspections, and compliance documentation across all properties.
• Implement and monitor safety and security protocols for staff and guests.

REQUIRED SKILLS/ABILITIES:

• Proven ability to manage, lead & develop teams.
• Strong analytical and financial acumen, with deep experience in P&L management.
• Excellent leadership, communication, and organizational skills.
• Proficient in operational systems including POS, scheduling, inventory, and reporting tools.
• Knowledge of food safety and sanitation standards (ServSafe certification preferred).
• Ability to work flexible hours, including evenings, nights, weekends, and holiday as business needs require.

PHYSICAL REQUIREMENTS:

• Ability to move throughout all areas of bar, restaurant and kitchen environments.
• Must be able to lift 25+ pounds at times.