Sales Consultant at Steve Marshall Ford – Campbell River, British Columbia

We are looking for a motivated and customer-focused Sales Consultant to join our team. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering an exceptional customer experience, this is a great opportunity to build a rewarding career in the automotive industry. We offer a supportive team environment, ongoing training, and the tools you need to succeed.

Role Summary:

The Sales Consultant is responsible for guiding customers through the vehicle purchase process, from initial greeting to final delivery. This role requires a customer-first mindset, strong communication skills, and the ability to build trust while providing expert product knowledge. The ideal candidate thrives in a fast-paced environment, enjoys working with people, and is motivated to achieve sales goals while delivering an outstanding customer experience

Key Responsibilities:

• Customer Engagement: Welcome customers to the dealership, listen attentively to their needs, and create a positive, stress-free buying experience.
• Lead Generation: Proactively generate leads through networking, referrals, and community engagement activities.
• Product Knowledge: Maintain a strong understanding of the vehicles we offer, including features, pricing, incentives, and promotions.
• Sales Process: Guide customers through the sales process, including test drives, trade-in evaluations, and presenting financing or leasing options in collaboration with the Finance & Insurance team.
• Relationship Building: Develop and maintain lasting relationships with customers to encourage repeat business and referrals.
• Goal Achievement: Consistently meet and exceed sales targets, performance metrics, and customer satisfaction expectations.
• Team Collaboration: Work closely with the sales team, service, and finance departments to ensure a seamless and professional customer experience.
• Other Duties: Perform additional responsibilities relevant to the position as assigned.

Qualifications & Requirements:

• High school diploma or equivalent; post-secondary education in business, marketing, or a related field is an asset.
• Previous experience in sales, customer service, or the automotive industry preferred (training provided for the right candidate).
• Valid driver’s license with a clean driving record.
• Strong communication and interpersonal skills with a customer-first approach.
• Proven ability to build rapport, establish trust, and deliver exceptional service.
• Results-driven with a high level of initiative and motivation.
• Ability to work flexible hours, including evenings and weekends.
• Comfortable with technology, including CRM systems, Microsoft Office, and digital sales tools.

We’re committed to creating a positive and supportive workplace where our team members can grow and succeed. You’ll have the opportunity to develop your skills, build lasting relationships, and be part of a team that values professionalism, collaboration, and customer satisfaction.

If you’re ready to take the next step in your career, we’d love to hear from you!