Export Specialist at Fracht USA – Norfolk, Virginia

POSITION OVERVIEW

The Export Specialist is responsible for supporting the Operations functions. This role serves as the first point of contact between Fracht and its customers; responsible for communication and delivering daily updates to meet customer needs. Ensure customer satisfaction, work efficiently, and professionally, and maximize profits by minimizing the potential for error and upselling other services

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.

Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.

Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.

Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Responsible for creating quotes for trucking, air freight, and LCL shipments for pick up.
• Create files, arrange for pickup, and obtain shipment documentation necessary for domestic/international transportation.
• Ensures compliance with government regulations, company policies, and Trade directives.
• Follow appropriate work instructions or checklist to create consistency and minimize errors.
• Enter shipment and booking details into CargoWise timely and accurately, submit all required documentation from the system (i.e. Master, AES, EDI, Booking confirmations, etc.)
• Perform rate validation and auto-rating and coordinate rate filing as necessary.
• Respond to complaints, demonstrate effort to seek help from upper management when needed; respond to customer emails request for shipment status and proof of delivery.
• Use approved external providers as necessary to arrange transportation of goods. Quickly resolve any miscommunication and disputes to ensure safe on-time deliveries
• Responsible for tracking and tracing customer accounts and shipments and providing updates in a timely manner.
• Responsible for all billing accounts and ensure accuracy.
• Responsible for problem resolution and conflicts for customers and vendors.
• Performs other related duties as assigned by management

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

PHYSICAL REQUIREMENTS

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.

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