CUSTOMER SERVICE SPECIALIST (SCHEDULER 8AM -5PM M-F) in Medford, Oregon at Oregon Advanced Imaging LLC

About the Role:

As a Customer Service Specialist at Oregon Advanced Imaging LLC, you will be responsible for providing exceptional customer service to our patients and clients. You will be the first point of contact for inquiries, scheduling appointments, and addressing concerns. Your main goal will be to ensure that our patients have a positive experience with our facility and services. You will work closely with our team of healthcare professionals to ensure that our patients receive the best care possible.

Minimum Qualifications:

• High school diploma or equivalent
• 1+ years of experience in customer service
• Excellent communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and basic computer skills

Preferred Qualifications:

• Experience in a healthcare or medical office setting (preferable)
• Experience with electronic medical records (EMR) systems (preferable)

Responsibilities:

• Answering phone calls from patients and providing offices
• Scheduling appointments and coordinating with healthcare professionals
• Providing information about our services and answering questions
• Resolving patient concerns and complaints in a timely and professional manner
• Maintaining accurate records and updating patient information

Skills:

As a Customer Service Specialist, you will use your excellent communication and interpersonal skills to provide exceptional customer service to our patients and clients. You will also use your organizational and multitasking skills to schedule appointments and coordinate with healthcare professionals. Proficiency in Microsoft Office and basic computer skills will be necessary for maintaining accurate records and updating patient information. Preferred qualifications such as experience in a healthcare or medical office setting, bilingualism, and familiarity with medical billing and EMR systems will be beneficial in performing your duties effectively.