Operations Client Support Analyst at Jobgether – United States
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About This Position
This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Operations Client Support Analyst in United States.
This role is ideal for a highly organized professional who thrives at the intersection of client service and operational excellence. You will act as the central liaison between internal teams, client accounts, and external partners, ensuring smooth implementation, communication, and performance tracking. Your efforts will directly influence client satisfaction, operational efficiency, and compliance adherence. The position requires leadership in cross-functional projects, preparing and presenting operational updates, and managing escalations with urgency and clarity. You will be instrumental in improving processes, supporting claims and call center teams, and ensuring service standards are consistently met. This is a dynamic opportunity for someone motivated by problem-solving, client engagement, and operational impact.
- Lead client implementation efforts and ensure internal teams have the documentation, process mapping, and tools needed for success
- Serve as primary operations presenter on client calls, representing internal services and providing cross-functional updates
- Develop, prepare, and facilitate operational decks for client meetings, supporting Joint Operations Committee (JOC) initiatives
- Drive action plans to resolve client issues and ensure timely follow-through on commitments
- Partner with account management, operations leadership, training, quality, reporting, and claims teams as the primary cross-functional contact
- Respond to corrective action plans, compliance inquiries, and audit preparation, serving as subject matter expert
- Review operational documents such as Statements of Work, RFP responses, and service level commitments, advising on potential risks and noncompliance
Requirements:
- Bachelor’s degree preferred
- 4+ years of experience in client service, operations, account coordination, or related roles
- 2+ years in a call center and/or claims environment, collaborating with operational teams and account managers
- Strong problem-solving skills with the ability to manage multiple priorities and accounts simultaneously
- Exceptional verbal and written communication skills, including client presentations
- Ability to interpret performance data and translate insights into actionable recommendations
- Proven ability to operate with minimal oversight, demonstrating judgment and accountability
Benefits:
- Competitive base salary ($65,000 - $70,000) with potential bonuses
- 401(k) retirement plan with employer match, Roth IRA options, and professional financial advice
- Medical, dental, and vision insurance with generous employer contributions
- Company-paid basic life and AD&D insurance, with supplemental coverage options
- Flexible Spending Accounts and voluntary insurance programs (accident, critical illness, hospital indemnity)
- Long-term disability coverage and wellness programs, including gym memberships and mental health support
- Generous vacation, sick leave, and 10 paid company holidays
- Tuition reimbursement and professional development opportunities
- Remote or hybrid work options available