RMS-Staunton Dispatcher at RESOURCE MANAGEMENT SYSTEMS INC – Staunton, Virginia

Job Title: Dispatcher
Department: Operations
Reports To: Regional Manager / Operations Supervisor
Location: Staunton, Virginia
Employment Type: Full-Time

Resource Management Systems, Inc. (RMS) is seeking a detail-oriented and dependable dispatcher to support daily operations for our public transit drivers in Staunton, Virginia. This role is responsible for coordinating driver routes, ensuring timely service delivery, and maintaining effective communication between drivers, clients, and management.

**This position is a safety sensitive position and will require the ability to pass DOT required screenings*

**Certain positions are subject to insurance and regulatory requirements, including minimum age criteria**

• Coordinate and assign trips to drivers based on scheduling and routing needs
• Monitor routes in real-time and adjust assignments as needed to ensure on-time performance
• Communicate with drivers regarding schedule updates, delays, and operational issues
• Maintain accurate trip records, logs, and dispatch documentation
• Utilize routing and dispatch systems to manage daily operations
• Respond to client inquiries and resolve service concerns professionally
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Collaborate with operations and management to improve service efficiency
• Assist with reporting, data entry, and administrative tasks as needed

• High school diploma or equivalent
• Previous dispatch, scheduling, or logistics experience preferred
• Strong communication and organizational skills
• Ability to multitask and work in a fast-paced environment
• Basic computer proficiency (routing systems, data entry, email communication)
• Ability to pass DOT drug and alcohol screening
• Ability to pass criminal background check

• Experience in public transportation or NEMT operations but not required
• Familiarity with routing software
• Knowledge of geographic service areas and route optimization
• Strong problem-solving and decision-making skills

• Primarily office-based with extended periods of sitting
• Frequent use of computers, phones, and dispatch systems
• Occasional high-pressure situations requiring quick decision-making

• Must complete all onboarding and training requirements
• Must maintain professional communication and demeanor at all times
• Flexibility to work varying shifts, including weekends if needed

• Competitive hourly pay
• Benefits eligibility per company policy
• Company Cell Phone
• Company Provided Uniforms
• Growth opportunities
• PTO (Daily Time Off) accrues at .05hrs earned/1hr worked capped at 40hrs
• Sick time accrues at 1.5hrs/40hrs worked
• 1 week of vacation for 5yrs
• Hourly Rate: $17-$25 (based on tenure or experience)