Consumer Support Associate-Part Time in McAdoo, Pennsylvania at Little Leaf Farms LLC

The Consumer Support Associate is responsible for delivering exceptional support to Little Leaf Farms consumers through effective communication and issue resolution. They serve as a key point of contact for consumers -- responding to inquiries, addressing product related questions and concerns, and ensuring a positive experience that reflects and strengthens the brand.

Core Responsibilities:

· Answer and direct incoming phone and email inquiries through Zendesk.

· Track and manage all consumer feedback through Zendesk and Sprout Social.

· Generate weekly, monthly and yearly reports on consumer feedback.

· Escalate urgent feedback to appropriate teams in a timely manner.

· Manage and optimize customer service tools (phone, Zendesk, etc.).

· Mail coupons to consumers on a weekly basis.

Qualifications:

· At least 1 year of relevant experience in customer service.

· Excellent written and verbal communication skills to foster positive relationships with consumers.

· Comfortable working in and assisting others through company help desk software, such as Zendesk.

· Proficient knowledge of Microsoft Office tools and Outlook.

· Time management skills and the ability to establish reasonable and attainable deadlines for resolution.

· High attention to detail and strong organizational skills.

· Energetic and personable individual with a genuine passion for connecting with people.

· NOTE: This position requires weekend availability, hours per day are flexible.

· Fluent in Spanish is a plus.