Accounts Receivable Specialist at U.S. Legal Support – Houston, Texas

Accounts Receivable Specialist

Location: Houston, TX – Onsite
Schedule: Monday – Friday | Standard Business Hours

U.S. Legal Support is seeking a reliable, customer-focused, and highly organized Accounts Receivable Specialist to support high-volume collections and client account management. This role is responsible for engaging with a portfolio of legal firms to ensure timely invoice payment, reduce days sales outstanding (DSO), and deliver exceptional customer service. The ideal candidate thrives in a fast-paced, performance-driven environment and brings strong communication, problem-solving, and time management skills.

• Manage a portfolio of 700–1,000 client accounts, driving timely collections and reducing assigned DSO.

• Conduct high-volume outbound phone and email outreach, averaging up to 70 firms per day in a performance-based environment.

• Process payments, create disputes, and resolve Tier 1 billing inquiries accurately and efficiently.

• Research and resolve invoice discrepancies, coordinating with internal field offices as needed.

• Schedule and conduct systematic follow-ups, escalating delinquent accounts to leadership when appropriate.

• Maintain professional, courteous, and solution-focused communication with all clients.

• Accurately document collection efforts and account activity within internal systems.

• Perform additional duties and special projects as assigned.

• High school diploma or equivalent required.

• Minimum of 1 year of relevant work experience (accounts receivable, collections, customer service, or billing support).

• Strong verbal and written communication skills.

• Exceptional organizational skills with the ability to prioritize in a high-volume environment.

• Customer-focused mindset with professional phone presence.

• Strong attention to detail and problem-solving skills.

• Location: Houston, TX – Onsite

• Schedule: Monday – Friday | Standard business hours

At U.S. Legal Support, we believe in taking care of our team. We offer a comprehensive benefits package, including:

• Medical, dental, and vision insurance

• Paid parental leave

• LifeLock identity protection

• Pet-friendly workplace

• Team engagement activities and events

• Career development opportunities