Volkswagen Service Advisor - Start Date July 6, 2026 at Fitzgerald Auto Mall of Annapolis – Annapolis, Maryland

Volkswagen Service Advisor, High Volume Store, MUST have Experience, Excellent compensation and benefits.

Fitzgerald Auto Mall is currently looking to hire an EXPERIENCED VW Automotive Service Advisor! This is not an entry level advisor role. Sales Performance and Strong Customer Satisfaction Track Record is a must! We offer salary, monthly commission, as well as multiple incentive programs. Clean, organized and structured work environment. High Volume service department with a lot of opportunity.

REQUIREMENTS

Previous automotive service advisor experience is REQUIRED. Reynolds and Reynolds experience is a plus. Qualified applicants will have a track record of high performance, history of strong customer satisfaction scores, and demonstrate ability to be trained on OEM process and procedure. We are looking for candidates with integrity, a positive attitude, passion to succeed, and a willingness to learn.

BENEFITS - Fitzgerald Auto Mall offers a strong compensation package which includes:

• Competitive earnings, commission, and bonus programs based on experience.
• EMPLOYEE-OWNED! FREE SHARES YOU CAN'T FIND ANYWHERE ELSE IN THE INDUSTRY!
• Family friendly atmosphere and flexible schedule.
• Large client base, shop is full daily.
• Benefits available – Health, Dental, Vison, Paid Time Off
• Employer paid Life and Disability Insurance
• Top technicians and equipment to support you

RESPONSIBILITIES

• Writing repair orders for both customer pay and warranty repairs.
• Secure agreement from clients prior to all repairs.
• Clearly explain the requested service on every car.
• Thoroughly estimate the time and cost of every repair.
• Advise clients on the proper care for their vehicle, including maintenance.
• Monitor the progress of client vehicles throughout the day and update clients on status.
• Greet customers in a timely manner.
• Schedule service appointments.
• Test drives vehicles when required.
• Verify all final invoices and reconcile work performed and charges.

Fitzgerald Auto Mall is an EEO employer.