Experienced Automotive Service Advisor (Future Opening) - Lexington Park Toyota at Carter Myers Automotive – Lexington Park, Maryland

Job Summary

As a Service Advisor on our team, you will play a critical role in creating a seamless and exceptional customer experience. You’ll welcome guests, understand their concerns, create accurate repair orders, communicate clearly with technicians, and keep customers updated throughout the entire service process. Your ability to recommend maintenance and repairs, build trust, and maintain relationships will be essential to your success.

This hire-ahead posting allows talented candidates to join our pipeline now so they can be first in line when an opportunity opens due to increased demand, internal promotions, or dealership expansion.

About CMA

Carter Myers Automotive (CMA) is an employee-owned (ESOP) company with a people-first culture. We offer career growth, stability, competitive pay and benefits, and a healthy work-life balance. As owners, our team is united by a shared purpose and commitment—because Owners Just Care More.

We Value Diversity

CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

What You’ll Do

• Welcome customers and provide an exceptional, friendly service experience
• Listen carefully to customer concerns and translate them into clear repair orders
• Explain recommended services in a simple, customer-friendly way
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain consistent communication with customers throughout the process
• Recommend maintenance, repairs, and value-added services
• Build strong, long-term customer relationships
• Provide post-service follow-up to ensure satisfaction

What We’re Looking For

Automotive Knowledge

• Basic understanding of vehicle systems and repair processes
• Ability to communicate technical information clearly

Customer Service Excellence

• Friendly, professional, and customer-first approach
• Strong listening, communication, and empathy skills

Problem-Solving Ability

• Able to think quickly and make smart decisions
• Attention to detail and sound judgment

Organization & Time Management

• Skilled at managing multiple customers and repair orders
• Strong documentation and follow-up skills

Sales & Communication

• Ability to recommend services confidently and ethically
• Comfortable discussing timelines, repair needs, and pricing

Computer & Systems Skills

• Basic computer proficiency (MS Office, dealership software)

Certifications & Licenses

• Valid driver’s license
• Previous Service Advisor experience required

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed on Sundays

Pre-Employment Screening Notice

Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening.

Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!