Director, Client Success at Robbins Recruiting – Dallas, Texas

Director of Client Success | DFW (Hybrid)

Dallas-Fort Worth, TX (Hybrid: 2 days in office / 3 remote)

Robbins Recruiting Solutions is partnering with a growing, highly respected organization in the professional services space to identify a Director of Client Success. This is an exciting opportunity to step into a leadership role where you’ll shape the client experience, lead a high-performing team, and drive retention and growth strategies.

If you thrive in a fast-paced, client-focused environment and enjoy building scalable processes while developing people—this could be a great fit.

Leadership & Strategy

• Lead, coach, and develop a team of client success and account management professionals
• Design and execute retention and expansion strategies with a commercial mindset
• Track performance through KPIs and reporting to ensure team success
• Partner cross-functionally to improve processes and elevate client outcomes
• Serve as a key leader in a growing, evolving organization

Client Success & Account Management

• Drive proactive, consultative client relationships
• Ensure exceptional service delivery and client satisfaction
• Act as a liaison across internal teams to deliver seamless solutions
• Handle escalations with a client-first, solutions-oriented approach

Growth & Expansion

• Identify opportunities for renewals and account expansion
• Leverage client insights to strengthen relationships and increase value
• Monitor client health and mitigate risks

Delivery & Execution

• Own performance metrics including retention, expansion revenue, and NPS
• Ensure accurate documentation across the full client lifecycle
• Maintain consistency in processes and operational excellence

Required:

• 6+ years in client success and/or account management
• 3+ years leading and developing teams
• Strong communication and leadership skills
• Experience managing multiple priorities in a fast-paced environment
• CRM experience (Salesforce or similar)
• Proficiency in Microsoft Office tools
• Willingness to travel up to 25%

Preferred:

• • Experience in professional services, consulting, or tech-enabled environments
  • Strong presentation and stakeholder management skills
  • Proven ability to drive urgency, accountability, and results
  • Passion for delivering exceptional client experiences