Training and Education Assistant at National Fire Sprinkler Association – Baltimore, Maryland

The National Fire Sprinkler Association (NFSA) is "the voice of the fire sprinkler industry" in advocacy, training, and member support. Our mission is to save lives and property from fire through the widespread acceptance of the fire sprinkler concept. Join our team and be part of a passionate group committed to making a real impact.

The Training Assistant works alongside the Membership Assistant and Operations Assistant as part of NFSA’s high-energy support team—the “engine room” that keeps the organization running smoothly.

We pride ourselves on being:

• Collaborative and team-focused

• Fun, energetic, and solutions-oriented

• Reliable support partners to staff nationwide

• If you enjoy being part of a group that laughs together, solves problems together, and celebrates wins together, this is your team.

The Training Assistant plays a key role in delivering NFSA’s in person and online training programs. You’ll support scheduling, event coordination, customer service, data management, and marketing collaboration while helping members and partners access NFSA’s vast array of training offerings. Responsibilities include:

Training Administration & Customer Support

• Enter and maintain accurate training transactions within Dynamics Customer Relationship Management (CRM).

• Maintain the training catalog in NFSA’s Learning Management System (LMS) and on the website.

• Manage the training inbox, CRM cases, and incoming calls; answer questions and route inquiries.

• Provide high-quality customer service to members, regional staff, and training participants.

• Support training by identifying opportunities to improve enrollment and engagement.

• Prepare and process training contracts, invoices, and manage receivables.

Training Event Coordination

• Schedule and coordinate logistics for live, on-demand, and hybrid training events.

• Collaborate with Marketing on targeted campaigns to drive training attendance.

Reporting & Data Management

• Track and report on training metrics for internal leadership and the Board.

• Perform data hygiene: merge duplicate CRM records, maintain accurate continuing education records, update invoices, and maintain accuracy.

This role is perfect for someone who loves organization, communication, teamwork, and a fast-paced environment.

QUALIFICATIONS AND SKILLS

• 3+ years of experience in administrative support, customer service, sales/marketing, or training coordination.

• Proficiency with Microsoft 365.

• Excellent written and verbal communication skills.

• High attention to detail and strong time-management skills.

• Ability to work independently while thriving in a collaborative team setting.

PREFERRED QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in business, communications, nonprofit management, or similar field.

• Experience with Learning Management Systems (LMS).

• Experience with Microsoft Dynamics CRM or similar systems.

• Experience in nonprofit or membership-based organizations.

• Experience with digital marketing or social media outreach.

• Experience producing digital artwork using common design tools (e.g., Adobe Creative Suite, Canva, or similar platforms).

WORK ENVIRONMENT

• Based at NFSA Headquarters with occasional travel for events or meetings.

• Flexible scheduling may be considered.

• Fun, supportive team culture where your contributions make an impact.

WHY NFSA

• Purpose-Driven Mission: Help advance fire safety and save lives.

• Energetic, Supportive Team: Be part of a group that values collaboration, positivity, and professional growth.

• Career Development: Gain meaningful experience in association management, training systems, marketing, and CRM platforms.