Arquiteto de Soluções ServiceNow (Senior Manager) - Sênior in Brazil, Indiana at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Arquiteto de Soluções ServiceNow (Senior Manager) - Sênior in Brazil.
This role is a senior-level opportunity focused on designing and guiding enterprise ServiceNow solutions that align business needs with platform capabilities in large-scale, global environments. You will act as a key technical and strategic advisor, ensuring the effective architecture, evolution, and governance of ServiceNow implementations. The position requires deep expertise in the platform and strong ability to translate complex business requirements into scalable, standardized solutions. You will collaborate closely with product managers, technical teams, and business stakeholders to define roadmaps and ensure alignment with best practices. The environment is highly international, customer-facing, and focused on operational excellence, innovation, and platform maturity. This is a strategic leadership role for professionals who combine technical depth with strong consulting and architectural vision.
- Design end-to-end ServiceNow solutions, ensuring alignment between business requirements and platform capabilities
- Define and evolve the ServiceNow product and solution roadmap in collaboration with global stakeholders
- Translate business requirements into user stories and detailed technical specifications
- Act as a Subject Matter Expert (SME) for ServiceNow products, guiding technical teams and clients
- Promote best practices and standard configurations, minimizing unnecessary customizations
- Collaborate with Product Managers, architects, and development teams to define scalable use cases and solutions
- Support strategic decisions related to platform evolution, governance, and architecture
- Engage directly with stakeholders in a customer-facing role, ensuring clear communication and alignment
Requirements:
- 8 to 10+ years of solid experience with ServiceNow implementations and architecture
- Proven experience as Solution Architect, Technical Architect, or Senior ServiceNow Implementer
- Strong expertise in ServiceNow platform development and solution architecture design
- Deep knowledge of CSDM (Common Service Data Model)
- Experience with SDLC (Software Development Life Cycle) and Agile methodologies
- Strong ability to manage multiple priorities in complex, global environments
- Excellent communication skills with strong customer-facing experience
- Ability to translate business needs into technical and functional specifications
- Nice to have: ServiceNow certifications, especially Certified Technical Architect (CTA)
- Nice to have: experience with process automation, risk and compliance frameworks, and operational efficiency models
- Nice to have: experience with data analysis, metrics, and strategic operations alignment
- Advanced English proficiency required
Benefits:
- Fully remote work model
- Opportunity to work on global enterprise ServiceNow transformation programs
- Strategic leadership role with high impact on platform architecture and evolution
- Exposure to international stakeholders and large-scale digital transformation initiatives
- Strong focus on innovation, best practices, and professional growth
- Collaborative and multicultural work environment
- Career development in a senior architecture and consulting track
- Engagement in cutting-edge ServiceNow ecosystem initiatives