Operations and Member Coordinator in Dayton, Ohio at University of Dayton

The Digital Transformation Center (DTC), powered by the University of Dayton Research Institute, is a mission-driven hub accelerating collaboration across industry, government, and academia in support of national security and digital innovation.

We are seeking a highly proactive, detail-oriented, and professional Operations & Member Coordinator to serve as the operational backbone of the DTC. This role is the front door to the organization—responsible for daily facility operations, delivering a high-quality member experience, and ensuring the space and team are consistently prepared for engagement.

This role requires a high degree of ownership, professionalism, and initiative. Success depends on the ability to anticipate needs, act without prompting, maintain high standards, and follow through consistently in a fast-paced, dynamic environment.

Key Responsibilities
Facility & Front Desk Operations
• Serve as primary front desk presence during core hours (8:00 AM – 5:00 PM)
• Open and close the DTC facility daily
• Maintain the DTC in a consistently clean, organized, and “tour-ready” state, including workspace presentation, materials, and common areas
• Welcome and engage members, guests, and partners with a high level of professionalism

Member Experience & Coordination
• Coordinate and execute onboarding processes for new members
• Manage and track member agreements and related documentation with accuracy
• Serve as a primary point of contact for member needs, ensuring timely and professional responses
• Administer and manage member surveys, including tracking and organizing results

Operations & Administrative Support
• Manage purchasing, ordering, and inventory of office and facility supplies
• Own and coordinate scheduling logistics for DTC leadership and team activities
• Maintain, update, and organize documents, templates, and shared materials
• Ensure consistency, accuracy, and organization across operational processes

Event Coordination & Execution
• Coordinate logistics for meetings, events, and partner engagements
• Manage event setup and teardown, ensuring spaces meet DTC standards
• Oversee sign-in tables, name badges, and attendee materials
• Serve as on-site coordination support during events
• Proactively identify and resolve day-of event needs

Operational Standards
• Maintain the DTC in a constant state of readiness; identify and resolve issues without direction
• Ensure accuracy, completeness, and professionalism across all work products and interactions
• Proactively identify gaps, inefficiencies, or oversights and take action to resolve them
• Manage multiple concurrent responsibilities with strong attention to detail and follow-through

Growth Opportunity
This role is expected to grow in scope as the DTC expands, with opportunities for increased responsibility and potential supervisory duties over time.

Candidates must clearly demonstrate all qualifications on their resume to be considered.
• Bachelor’s degree OR minimum of 3 years of relevant professional experience
• Minimum of 2 years in a professional, in-person customer-facing role
• Minimum of 1 year of direct responsibility for office operations, front desk management, or facility coordination
• Minimum of 1 year of experience supporting or coordinating in-person events or meetings (logistics, setup/teardown, attendee management)
• Direct experience managing purchasing, ordering, or inventory
• Experience coordinating schedules or logistics involving multiple stakeholders
• Experience maintaining accurate documents, templates, or records
• Ability to manage multiple concurrent responsibilities with competing deadlines
• Experience using Microsoft Excel (or similar) for tracking or organization
• Proficiency in Microsoft Office and Google Workspace
• Experience working in a professional office, government, academic, or corporate environment
• Demonstrated examples of proactively identifying and resolving issues
• Reliability in maintaining consistent business hours (8:00 AM – 5:00 PM)
• Ability and willingness to support hands-on operational tasks, including event setup/teardown
• Ability to obtain and maintain a U.S. security clearance
• Due to the requirements of our research contracts with the U.S. federal government, candidates for this position must be a U.S. citizen

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• Highly professional in demeanor, communication, and presentation
• Proactive and self-directed with strong ownership mindset
• Exceptionally detail-oriented and organized
• Confident interacting with senior leaders and external partners
• Strong follow-through and accountability
• Comfortable operating in a dynamic, evolving environment

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.