Lead Valet Attendant in Garden Grove, California at LAZ Parking

**Job Details**

• Location: Great Wolf Lodge (Garden Grove, CA)
• Pay Rate: $19.90/hr + tips
• Hours: Part-time (20-30 hours/week)
• Schedule:Flexible; open availability Mon - Sun 3p - 11:30p (must be able to work weekends)

• Requirements: Driver's license is required, minimum of 2 years

The Spirit of the Position:

The VALET Lead oversees the Valet operation, under the direction of the location Manager to ensure the staff create a welcoming atmosphere for our customers and clients. Valet Lead will support the operation policies and procedures.

Principal Job Duties:

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Serves as a liaison and primary point of contact for client, operation management and staff.
• Promote good customer relations by consistently providing First Class Customer Service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Greets and Assist customers in a friendly manner (e.g., ideally by name) in a timely and professional manner
• Resolve customer service issues or questions as needed; processes and report any customer issues in the event of accidents or incidents on a shift.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management.
• Provides operational technical training as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.
• Other related duties that may be assigned by management from time-to-time.
• The Valet Lead will be expected to work varying hours including weekends, evenings, nights, Holidays and special events, etc. as needed.

Education:

- High school diploma or GED required.

- Ability to produce and maintain an acceptable driving record and unrestricted drivers license.

Experience:

-Strong customer service experience.

-Parking operations and/or parking industry experience.

Skills:

- Ability to communicate professionally and effectively.

- Ability to develop a positive rapport with patrons and customers.

- Ability to understand and implement operational plans and procedures

- Ability to develop a positive rapport with patrons and customers.

-Ability to speak, read, and comprehend the English language.

- Open to feedback, differing opinions and other points of view

- Capable of taking direction from company manager responsible for shift or other shiftvalets/team members as necessary to ensure smooth operations and customer satisfaction.

- Capable of working alone on a shift or with one or more other valets.

- Demonstrates a sense of urgency and timeliness.

- Demonstrates the ability to seek improvement.

- Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles.

Physical Demands:

- Willingness to work in the elements heat, wind, snow, rain, etc.

- Ability to lift, push and pull at least 50 pounds.

- Ability to stand, walk and run for extended periods of time.

- Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parkingparticipates in E-Verify.