Customer Success Manager (FL, TX or CA Based) in Wilmington, North Carolina at Vantaca + HOAi

Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company – we're building the category-defining platform that will transform how an entire industry operates.

Here's the reality of our trajectory:

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Vantaca's Customer Success Managers are the frontline of customer value—and we're raising the bar on what that means. This isn't a check-in-and-renew role. We're looking for CSMs who are genuinely curious about how software works, comfortable navigating the Vantaca platform at depth, and confident enough to sit in a customer's conference room, watch how their team operates, and come back with a plan to make it better.

You will carry a portfolio of community management companies and be accountable for retention, product adoption, and value realization. The difference is how you get there: through deep product fluency, onsite presence when it matters, and a genuine understanding of the community association management industry—not just relationship management from behind a screen.

You will know your customers’ businesses well enough to anticipate what they need before they ask. The best CSMs in this role are not waiting for the conversation to come to them; they are already in motion, identifying where customers are underutilizing the platform, where risk is building, and where the next stage of their success is waiting to be unlocked. You will be the most credible voice in the room on where the platform is going and how your customers can stay ahead of it.

Product Adoption & Enablement

Customer Relationships & Onsite Engagement

Retention & Growth

Industry & Product Expertise

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.

If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.