Patient Access Specialist - Emergency Department in Pleasant Prairie, Wisconsin at Froedtert South, Inc.

Patient Access Specialist – Emergency Department

Be the Calm, Helpful First Step in Emergency Care.

As a Patient Access Specialist in the Emergency Department, you'll play an important role in helping patients and families navigate the healthcare experience from the moment they arrive.

You'll balance customer service, registration, communication, and accuracy in an environment where priorities can change quickly.

What You'll Do

• Register patients arriving for emergency care.
• Verify demographic and insurance information.
• Complete accurate patient registration and documentation.
• Collect applicable copays, balances, and payments.
• Answer patient and family questions and provide appropriate assistance.
• Manage telephone calls and route messages appropriately.
• Coordinate information with clinical and administrative teams.
• Maintain accurate patient information in healthcare systems.
• Follow established registration, privacy, and revenue-cycle procedures.
• Support efficient patient flow within the Emergency Department.
• Provide compassionate and professional service to patients and families.

What We're Looking For

• High school diploma or GED.
• Healthcare, customer service, registration, or administrative experience preferred.
• Medical terminology knowledge helpful.
• Experience with computers and electronic healthcare systems preferred.
• Comfortable interacting with patients and families experiencing stressful situations.

Pay & Benefits

$18.00 - $27.50 per hour | Differentials for PMs, Nights & Weekends

Pay is based on experience.

Benefits:

• Applicable shift differential
• Medical, dental, and vision insurance
• Retirement plan with employer contribution
• Paid Time Off (PTO)
• Tuition reimbursement
• Career development opportunities
• Employee discount programs

Why Froedtert South?

In the Emergency Department, your ability to provide a welcoming, organized, and compassionate experience can make a real difference.

You'll be an important connection between patients, families, and the clinical team.