Where is this IT Field Support Technician II job located?

Draper, Utah, 84020, United States

What type of employment is offered for this IT Field Support Technician II role?

Full-time or part-time position

What industry does this IT Field Support Technician II position belong to?

This role spans multiple industries.

What is the expected salary for this IT Field Support Technician II job?

Compensation will be discussed during the hiring process.

How can I apply for the IT Field Support Technician II position at Sterling Construction Company, Inc.?

You can apply directly through the application link provided.

IT Field Support Technician II at Sterling Construction Company, Inc.

What You’ll Do

Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate.
Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices; resolve issues that Tier 1 technicians cannot close.
Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules; support local server and backup systems; interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement.
Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms; maintain security compliance and standardized configurations; support both Windows and Apple environments across field locations.
Mentor and provide technical guidance to IT Field Support Technician I staff; act as the defined escalation path for all Tier 1 field tickets; develop junior technicians’ skills through hands-on coaching, knowledge transfer, and SOPs; manage escalation queue and ensure SLA compliance.
Interface directly with central IT teams (Infrastructure, Applications, Cybersecurity), IT management, and vendors for complex escalations, active projects, site mobilizations/demobilizations, and outstanding district issues; serve as the business unit technical liaison for IT leadership.
Maintain accurate asset inventory for assigned district, ensure all customer interactions are logged as ITSM tickets for accountability and data tracking, and contribute to standard operating procedures and knowledge base articles for field operations.
Lead and participate in IT projects for assigned locations including office moves, equipment refresh cycles, software rollouts, new site activations, infrastructure upgrades, and jobsite mobilizations/demobilizations; distribute time across district locations as the on-site IT lead.

What You Bring

Bachelor’s degree in Information Technology, Computer Science, or related field preferred; Associate degree required (or equivalent experience with demonstrated Level 2 technical certifications).
5+ years of IT support experience with a minimum of 3 years at Level 2 or higher; demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement.
Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune); working knowledge of Apple hardware and operating systems.
Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals; ability to resolve network issues in the field without central IT guidance in most cases.
Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership; effective interpersonal and relationship-building skills.
Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field; ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides; effective time management across multiple district locations.

IT Field Support Technician II at Sterling Construction Company, Inc. – Draper, Utah

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