HVAC Service Manager at Triple M Heating Cooling – Donnelly, Idaho

Job Overview

• Company: Triple M Heating & Cooling.

• Salary/Pay Rate: $80,000 - $125,000 per year (Salary + Commission) plus Signing, Performance, and Year-End Bonuses.

• Location: Donnelly, Idaho (Onsite).

• Job/Employment Type: Full-Time.

• Schedule: Monday - Friday, Weekends, and Overtime.

• Project Scope: Residential and Commercial Service Operations.

• Mandatory Licenses & Certifications: None Required.

The Opportunity You have the unique opportunity to build and scale a service department known for technical excellence and elite customer care. As a mentor and leader, you will shape the culture of our service team, directly influencing the professional growth of our technicians and the satisfaction of our community. This role is designed for a hard-working strategist who thrives on meeting production goals while maintaining a "family-first" team environment.

How You Will Make an Impact

• Direct daily operations of the service department by scheduling and providing technical support to technicians to meet fluctuating service demands.

• Recruit and train a high-performing team of HVAC technicians, ensuring they meet the companys rigorous standards for quality and safety.

• Review technician performance through formal appraisals and on-site work inspections to improve overall department productivity and craftsmanship.

• Develop a robust internal training program that keeps the team current on the latest OEM service techniques and safety procedures.

• Collaborate with dispatch and office staff to optimize scheduling efficiency, labor hour reporting, and timely part procurement.

• Grow the departments profitability by generating sales leads, promoting maintenance agreements, and estimating bids for contract projects.

Required Qualifications & Experience

• Minimum of 6 years of experience in HVAC service or management.

• Proven technical aptitude with in-depth knowledge of residential and commercial HVAC and refrigeration systems.

• Strong leadership background with a track record of mentoring technicians and improving team standards.

• Proficiency in reading schematics, control circuits, and navigating local building codes.

• Valid drivers license with a professional commitment to safety and workmanship.

Preferred Qualifications & Experience

• Exceptional sales and conflict management skills with a focus on customer retention.

• Advanced computer literacy, including proficiency in MS Office and service management software.

• Experience managing large-scale commissioning projects and overseeing subcontractor teams.

Compensation & Benefits

• Bi-weekly pay cycle with salary, commission, and multiple bonus tiers.

• Comprehensive Paid Time Off (Holidays, Vacation, and Sick Leave).

• Retirement Savings Program and Referral Bonus Program.

• Company vehicle and uniforms provided for professional use.

• Tech package including a smartphone or tablet for field and office coordination.

• Personal tool replacement program and paid certification training.

• Annual company trips, outings, and charity alignment events.

About Us Triple M Heating & Cooling is a dedicated team of professionals in Donnelly, Idaho, who take immense pride in providing quality products for our customers. We operate with a "family-first" culture where team members support one another and strive for continuous improvement. We believe our people are our greatest asset and invest heavily in their long-term career development.

Learn more at www.triplemidaho.com.

Triple M Heating Cooling is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.