Electrical Manager at Bacon Nation Inc – Rockwall, Texas

The Electrical Manager oversees daily operations of residential electrical service work, ensuring high-quality service delivery, team productivity, and customer satisfaction. This role is responsible for managing technicians, coordinating service calls, maintaining safety standards, and driving operational efficiency and revenue growth.

• Supervise and support a team of residential service electricians and apprentices
• Schedule and dispatch service calls to ensure timely and efficient job completion
• Provide technical guidance and troubleshooting support in the field and remotely
• Ensure all work complies with local codes, safety regulations, and company standards
• Conduct regular performance evaluations, coaching, and training for team members
• Monitor job progress, quality of work, and customer satisfaction
• Manage inventory, tools, and materials needed for service operations
• Assist in estimating, pricing, and approving residential electrical work
• Handle customer escalations and resolve service issues professionally
• Track key performance metrics (revenue, efficiency, callbacks, etc.)
• Collaborate with office staff to improve scheduling, billing, and workflow processes

Qualifications

• Journeyman or Master Electrician license (preferred or required based on location)
• 5+ years of residential electrical experience, with at least 2 years in a leadership role
• Strong knowledge of residential electrical systems, troubleshooting, and code compliance
• Proven leadership and team management skills
• Excellent communication and customer service abilities
• Experience with service software (e.g., ServiceTitan or similar) is a plus
• Valid driver’s license and clean driving record