Associate Director, Poison Control Center at University of New Mexico – Albuquerque, New Mexico

Requisition ID: req36300

Working Title:
Associate Director, Poison Control Center

Position Grade:
16

Position Summary:
The New Mexico Poison and Drug Information Center (NMPDIC) is a public service program of the University of New Mexico Health Sciences Center and is affiliated with the UNM College of Pharmacy. NMPDIC is certified as a Regional Poison Center by the American Association of Poison Control Centers signifying national recognition of its status as an outstanding poison center. The NMPDIC is now hiring an Associate Director. The successful candidate will assist the Director in managing all daily operational aspects of the NMPDIC including the coordination of staff scheduling, payroll, software and hardware maintenance, and support staff responsibilities. The Associate Director will supervise professional poison information staff and assumes the role of Certified Poison Information Specialist, when needed. Additionally, this person assists the Director with administrative and educational tasks associated with the operations of the NMPDIC, including continuous quality improvement projects, development of department policies, strategic planning, implementation of new services, and training of pharmacy students. This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs.

The selected candidate will back-fill and overfill the current Associate Dir, Poison Control Ctr position. The selected candidate will train directly with the current incumbent. Upon the completion of the training period and the retirement of the incumbent, the full scope of the position and role will transition to the selected candidate.

Duties and Responsibilities:

1. Assists in the establishment and implementation of comprehensive strategic plans for the center and the development of policies and operating procedures to achieve program objectives.
2. Supervises and evaluates poison information providers, poison information specialists, certified poison information specialists and student employees in accordance with department and University guidelines with the Director.
3. Provides support to internal and external professional education activities, to include training of staff, healthcare professionals, and students; provides direct assistance with teaching and evaluation of students.
4. Implements continuous quality improvement projects to improve quality of service, reduce cost, and enhance the operating efficiency of the center.
5. Coordinates the operational scheduling of the center to ensure adequate telephone coverage with the Director; provides direct services as a poison information specialist as and when needed.
6. Provides technical and administrative coordination, support, and problem resolution to center staff, thereby facilitating the smooth operation of the center.
7. Participates in the development and implementation of new and/or modified programs and services offered by the center.
8. Performs miscellaneous job-related duties as assigned.

Knowledge, Skills and Abilities Required:

• Skill in the use of computers, preferably in a PC, Windows-based operating environment.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Knowledge of the operational characteristics of a poison information center:

• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Knowledge of the operational and staffing requirements of a 24-hour crisis services activity.
• Ability to advise, train, and assess performance of clinical professionals and/or students within area of expertise.
• Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
• Ability to provide direct client services at the level of a certified poison information specialist.
• Ability to foster a cooperative work environment.
• Knowledge of relevant laws, regulations, and operating policies and standards in area of specialty.

Additional Requirements:

• Administrative on-call duties for operational and staffing issues (network outages, telephone malfunction, nonworking recording system, server problems, building/utility emergencies, access/safety issues, remote workstation issues and staff call-ins).
• Provide telephone coverage as a Certified - Splst Poison Info (CSPI) when necessary.

See the Position Description for additional information.

Additional Requirements: Administrative on-call duties for operational and staffing issues (network outages, telephone malfunction, nonworking recording system, server problems, building/utility emergencies, access/safety issues, remote workstation issues and staff call-ins).

Provide telephone coverage as a CSPI when necessary.
Campus:
Health Sciences Center (HSC) - Albuquerque, NM

Benefits Eligble:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

Department:
Poison Control (040A)

Employment Type:
Staff

Staff Type:
Regular - Full-Time
Status:
Exempt

Pay:
Monthly: $7,014.80 to $12,000.00

Benefits Eligible:
This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for a more information.

ERB Statement:
As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.

Background Check Required:
Yes
For Best Consideration Date:
4/17/2026

Application Instructions:
Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

A complete application will include:

1. Complete Online Application

2. Resume

3. Cover Letter

4. Provide phone and email contact information for three (current or previous) references. Supervisory references are preferred, but not required.

Applications that do not include a cover letter or are otherwise incomplete may not be considered for the position.Minimum Qualifications: Bachelor's or Doctorate degree in Pharmacy; at least 1 year of experience directly related to the duties and responsibilities specified. Certification/Licensure Licensed as Pharmacist in the State of New Mexico OR must be eligible for New Mexico licensure within six (6) months from date of hire. Specialist Certification by the American Association of Poison Control Centers.Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Preferred Qualifications: Preferred Qualifications:

• Diplomate of the AmericanBoard of Applied Toxicology (DABAT) or eligible for DABAT licensure
• Supervisory experience
• Experience troubleshooting computer and telecommunication problems
• Experience creating department policies and procedures
• Experience overseeing payroll
• Experience spearheading quality improvement initiatives