JobTarget Logo

Guest Services Representative at Berkshire Health Systems – Pittsfield, Massachusetts

Berkshire Health Systems
Pittsfield, Massachusetts, 01201, United States
Posted on
Updated on
Recently UpdatedJob Function:Customer Service

Explore Related Opportunities

Receptionists and Information Clerks jobs in MassachusettsJobs in MassachusettsReceptionists and Information Clerks jobs

About This Position

Guest Services Representative

  • DEFINITION/PRIMARY FUNCTION
    • Greet everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .
      • Excellent communication skills.
    • Education and Training:
      • High school or equivalent preferred.
    • License, Certification & Registration:
      • None required.
    • Other Requirements:
      • Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.
      • Proven ability and experience dealing with agitated/dissatisfied persons.
      • Manual dexterity necessary for computer purposes.
      • Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.
      • Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.
      • Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.
      • Spanish language proficiency preferred.
      • Basic computer skills.
      • Excellent communication skills.
      • Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.

Job Location

Pittsfield, Massachusetts, 01201, United States

Frequently asked questions about this position

Latest Job Openings in Massachusetts

Early Learning Specialist

Community Health Program Inc
Great Barrington, MA

Medical Receptionist

Community Health Program Inc
Adams, MA

Residential Counselor- Part Time Weekend

Bridge Over Troubled Water
Boston, MA

ELV Dismantler

Mid-City Scrap, LLC.
Wesport, MA

Field Service Technician Trainee (Power Generation Equipment)

Kinsley Group
Quincy, MA
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.
By clicking Continue, you understand and agree to JobTarget's Terms of Service and Privacy Policy.
Apply Now