Clubhouse Front Desk Staff in Montgomery, Texas at NFC Amenity Management

Responsibilities:

• Demonstrates and promotes a strong commitment to providing the best possible experience for our clients.
• Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement.
• Perform a facility walk-through every 15 minutes to ensure all equipment is in working order and the area is orderly.
• Completes daily shift reports and any other mandatory reports.
• Responsible for a thorough understanding and effective performance of NFC Management Software.
• Maintain and organize the work area.
• Responds to all requests and follows through to assure satisfactory outcome.
• Offers client assistance whenever possible.
• Complies with all safety and security policies set by NFC Amenity Management.
• Involves cross-training in other areas of operations.
• Book all spa and personal training appointments promptly.
• Welcome and acknowledge all guests using NFC-approved terminology.
• Open and close the fitness center facility at the beginning and end of operating hours.
• Maintain general cleanliness of the exercise areas, fitness equipment, spa, and locker rooms.
• Abides by NFC grooming standards.
• Gracefully enforces rules and regulations.

Minimum Job Requirements:

• Must have an outgoing personality.
• Must be hospitality-driven and offer any necessary assistance to clients and guests.
• Must be able to adhere to a work schedule by arriving on time and wearing the proper uniform.
• Must possess the ability to multitask.
• Must be able to lift items up to 50 pounds.

Knowledge, Skills & Abilities Requirements

• Basic knowledge of Microsoft Office (Word & Excel) & Internet.

• Professional phone skills.

• Ability to prepare routine administrative paperwork.

• Ability to follow routine verbal and written instructions.

• Effective communication skills and engaging positively with clients.