Client Settlement Services Lead in Toronto, Ontario at TO LIVE
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Job Description
Employment Opportunity
Client Settlement Services Lead
TO Live
Toronto, Canada
TO Live is seeking an experienced Client Settlement Services Lead to join the Finance team in this full-time role. This role is responsible for executing the end-to-end settlement process, including client billings, and ensuring the accurate and timely settlement of performances and events. As part of the Finance team, the position ensures that ticket revenues, expenses and contractual terms are applied correctly, and that settlements are presented in a professional manner to promoters, producers, and partners across all TO Live venues under the supervision of the Director of Finance.
ACTIVITIES AND RESPONSIBILITIES
- Manage the end-to-end settlement process for performances and events.
- Prepare settlement statements in accordance with contracts and policies
- Reconcile box office reports with financial records and events deposits.
- Review and validate event-related expenses and settlement deductions.
- Review service orders and purchase orders from other TO Live departments to ensure all revenues and expenses for events are considered.
- Prepare settlements for Rental and Corporate client events, as well as TO Live Presents performances within department timelines and guidelines.
- Communicate charges with clients, and with other internal departments as needed to ensure accuracy of settlement and departmental reporting.
- Meet with clients/producers on event days to finalize settlement documents.
- Prepare journal entries, accruals, and month end balance sheet reconciliations, outlining variances and any necessary adjusting entries.
- Serve as the main point of contact for settlement-related inquiries.
- Other ad hoc responsibilities, reporting/analysis as required.
General
- Strong collaboration with Box Office, Programming, Patron Services, Operations, and Finance teams.
- This role plays a critical part in ensuring financial accuracy, operational excellence, and trusted relationships with artists and producers in a dynamic live performance environment.
- Contribute to department and organization special projects as assigned.
- Perform other duties as assigned to ensure smooth and timely operations in the Finance department.
JOB SPECIFICATIONS
- Experience in a presenting organization, venue operator, or live performance environment.
- Experience working in a multi-venue or high-volume setting.
- College or University degree in Business or Accounting preferred.
- 2-4 years of related professional experience in settlements, live event finance, or theatre accounting.
- Advanced Excel skills.
- Strong analytical and organizational skills.
- Excellent diligence & clear, professional communication skills.
- Ability to meet tight deadlines and work in a fast-paced environment.
- Must have superior skills to be proactive and take initiative in problem solving.
- Self-motivated and self-starter, ability to work well independently and within a team environment.
WORKING CONDITIONS
- Flexibility in hours and schedules and include work on nights, statutory holidays and weekends as required.
- Lack of natural light in workplace.
- Travel between TO Live venues as required
THE ORGANIZATION:
TO Live is one of Canada’s largest multi-arts organizations, operating three iconic venues: Meridian Hall, the St. Lawrence Centre for the Arts and Meridian Arts Centre. In addition, TO Live presents a full range of performing arts, theatrical and concert events at these venues in both downtown and uptown Toronto. With these two hubs of creativity and content creation, TO Live has a unique place and perspective to activate creative spaces by inspiring local and international artists, connect audiences and to be the nexus for new ideas, elevate artistic potential, and be the catalyst for creative expression that is reflective of Toronto’s diversity.
HOW TO APPLY:
Interested applicants should apply through our TO Live careers website at: Current Openings | Recruitment
No phone calls or emails please. TO Live thanks all applicants in advance. Only those candidates selected for an interview will be contacted.
Together with the Toronto Public Service’s (TPS) initiatives, which TO Lives follows and adheres to, TO Live encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.
We ask that you complete the questions provided as part of the online application to assist us in ensuring our recruitment process and programs are equitable and accessible. Your responses are voluntary and the information that you provide is strictly confidential.
We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodation at any stage of the hiring process.
Our recruitment process does not involve the use of artificial intelligence tools. All final hiring decisions are made by human reviewers.
Date Posted: April 27, 2026
Application Deadline: May 10, 2026
Start Date: As soon as possible