IT Support Specialist at Suvida Healthcare LLC – Dallas, Texas

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

Celebrate diversity and inclusivity in a workplace that attracts, engages, values, rewards, and recognizes the unique needs and backgrounds of both, our patients and our team. We believe that a rich tapestry of experiences, shared interests, and perspectives enhances the care we provide, making us a stronger, service-centered, and more compassionate healthcare family and Employer of Choice! Will you join us Suvidanos, to help achieve our Higher Purpose?

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

Our Culture & Core Beliefs

• Earn Trust
• Building Relationships
• Creating Joy
• Doing Right
• Improving Every Day
• Moving Forward

Our Promise

• Purpose Driven Career
• Competitive Pay
• Best-In-Class Medical/Dental Coverage
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Paid Bereavement Leave
• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• And much more....

What You’ll Do

Position Summary

The IT Support Specialist is responsible for the effective operation and support of information technology services and infrastructure across the organization and supports staff through efficient IT solutions.

Responsibilities

• Provide onsite support for laptops, tablets, and other personal computing devices
• Deliver technical advice and assistance to administrative office and clinical staff
• Assist with special events and activities as required
• Provide internal IT support (server security, software updates, hardware maintenance, etc.) under the direction of IT leadership and engineers
• Implement, deploy, and operate information systems and technology solutions to meet business needs
• Liaise with vendors and service providers for repairs, maintenance, and setup of IT infrastructure at company facilities
• Stay informed on new and emerging technologies that provide measurable benefits to the organization
• Provide end-user training as required
• Maintain minimum service-level agreements (SLAs) as defined by IT leadership within the ticketing system
• Configure and maintain telecommunications and audiovisual (AV) equipment
• Coordinate delivery of equipment for onboarding team members and retrieval of equipment from offboarded team members
• Perform other related duties as assigned

What You’ll Bring

Knowledge, Skills, and Abilities

• Strong problem-solving and analytical skills with the ability to work independently and in a team environment
• Excellent communication and collaboration skills
• Independent decision-making ability
• Experience with:

o Microsoft Entra administration

o Microsoft Teams administration

o Intune and Jamf device administration

o Video conferencing systems and AV configuration

o Windows OS

o macOS / Apple iOS

• Basic network troubleshooting
• Reliable transportation to travel to company facilities

Education, Experience, Licensure, or Certification Requirements

• Associate’s degree in Computer Science, Information Technology, or Network Systems Administration and CompTIA A+ certification, with a minimum of two (2) years of IT support experience

OR a Bachelor’s degree in lieu of experience and certifications

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.