Customer Service Agent in Latham, New York at Paper Alternative Solutions Inc

Customer Service Representative

This is an in-office position.

Training class starts May 20th! Apply today!

Rate of Pay:

$16.50-$17/hour to start

$17-$17.50/hour after 30 days

Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.

Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.

Bilingual candidates and recent college grads are strongly encouraged to apply.

Duties:· Receive telephone calls and provide responses to callers.· Identify situations that require further research and monitoring.· Record all interactions in Microsoft Dynamics Customer Service module.· Advise supervisor of issues and problems

Skills:· 6 months or more experience dealing with the public.· Excellent communication skills to understand and effectively respond to callers.· Analytical skills to rapidly review and interpret data.· Excellent keyboarding skills with PC and Windows operating system· Interpersonal skill to respond in a concise and courteous manner.
Work Schedules:

• Training Schedule-Monday- Friday 9:30am - 5:30pm (during 3-week training program)
• Regular Schedule After Training- -Monday- Friday 8:00am - 7:00pm any 8-hour shift will be assigned between 8 am to 7 pm Monday to Friday (Weekends are off )
• Occasional overtime may be required, including working optional Saturday for training purposes.

Operation Schedule: Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.
Benefits:

• Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law

Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.

Work Location: In person