HR Generalist in Phoenix, Arizona at Columbia Debt Recovery LLC

Calling all Human Resources Professionals! If you thrive in fast-moving environments, enjoy wearing many hats, and take pride in building the kind of people infrastructure that lets a business scale than this role is for you!

Why Genesis Credit Management

At Genesis Credit Management, our people are at the center of everything we do. We are a growing organization where your contributions will be visible, valued, and impactful. You will have the autonomy to build programs from the ground up, the support of experienced leadership, and the opportunity to shape a people-first culture as we scale.

About the Role

We are looking for an experienced, hands-on HR Generalist to own people operations across a growing team. This is a broad, strategic role that will drive recruiting, benefits administration, employee relations, compliance, and HRIS management and you will be expected to bring structure, judgment, and follow-through to each area. You will work closely with department managers and the Chief Operating Officer, with direct reporting to the Sr. Director of HR.

What You’ll Do

• Develop and implement HR strategies aligned with organizational goals

• Own the full recruitment cycle from job posting through offer negotiation across multiple roles simultaneously, including hourly contact center and operations positions

• Administer employee benefits programs and serve as a knowledgeable resource for employee inquiries

• Lead new employee orientations and manage a smooth, structured onboarding experience

• Ensure ongoing compliance with federal, Washington, and Arizona employment law (FLSA, ADA, FMLA, Title VII, and related statutes)

• Facilitate employee relations and navigate workplace concerns with professionalism and care

• Coordinate and support performance management processes across the organization

• Develop and deliver training programs that build capability and reinforce company culture

• Manage and maintain HRIS platforms, ensuring data integrity and accurate reporting

• Partner with leadership on organizational change initiatives and special HR projects

What You Bring

• 5+ years of HR Generalist experience, ideally in a regulated, fast-paced environment, specifically financial services, BPO, or collections background is a strong plus

• Demonstrated experience across the full HR function: recruiting, benefits administration, employee relations, and training

• Proven ability to manage full-cycle recruiting across multiple concurrent roles

• Working knowledge of federal and Washington and Arizona employment law

• Proficiency with HRIS platforms; familiarity with Microsoft 365 and SharePoint is an advantage. Paylocity is a strong plus.

• Strong written and verbal communication skills with the ability to work effectively at all levels of the organization

• PHR or SHRM-CP certification preferred