Supportive Housing Manager at Chicanos Por La Causa – Albuquerque, New Mexico

LEADERSHIP OPPORTUNITY for a passionate, motivated, trauma-informed leader! We are searching for our next Supportive Housing Program Manager in Albuquerque to lead our Supportive Housing efforts across CPLC.

If you align with our core values in everything you do - Community, Ownership, Respect, Empowerment, Integrity, Quality (CORE IQ), apply today!

IN-PERSON LEADERSHIP
This is an on-site role. Scheduling is subject to change based on program needs. Flexibility is needed in order to best support the success of the team.

OBJECTIVE AND POSITION SUMMARY
The Supportive Housing Program Manager is responsible for overseeing the delivery of services across CPLC’s Supportive Housing portfolio, including Rapid Rehousing, Transitional Housing, and shelter-based housing navigation programs. This role ensures program objectives are met through effective management of staff, resources, and partnerships, with a strong emphasis on trauma-informed, client-centered approaches that transition individuals and families from homelessness to stable housing.

As part of these responsibilities, the Program Manager will provide direct oversight of the Gateway Women’s Housing Navigation Center, a shelter dedicated to helping women transition into stable housing within 90 days through case management, housing navigation, and supportive services. This includes ensuring safe, efficient shelter operations, maintaining compliance with contractual requirements, and fostering an empowering environment that supports resident success.

The Program Manager serves as the primary liaison between CPLC leadership, community stakeholders, and program staff, ensuring all supportive housing programs operate in alignment with organizational priorities, funding requirements, and community needs. They represent CPLC supportive housing programs in community meetings, advocacy efforts, and collaborative initiatives. Additionally, the Program Manager serves as the main point of contact for community agencies, funders, housing providers, and other partners.

The Program Manager has a variety of responsibilities, including but not limited to:

• Identify, develop and implement program policies and workflows that increase efficiency and improve client outcomes across programs.

• Ensure all programs provide individualized service plans that address barriers to housing and promote long-term stability.

• Support housing placement efforts, including landlord engagement, lease negotiations, and coordination of move-in assistance.

• Monitor and evaluate service delivery at the Women’s Housing Navigation Center to ensure alignment with program goals and resident needs.

• Maintain compliance with all funding, contractual, and regulatory requirements for supportive housing programs.

• Monitor program performance metrics, including housing placement and retention rates.

LEADERSHIP IMPACT

• Lead Housing Support Specialists, CPSWs, case managers, shelter staff, and other team members in one shared goal - client empowerment and housing stability.

• Provide regular coaching, feedback, and performance evaluations and career development goals. Coordinate training on trauma-informed care, crisis intervention, housing navigation, and community resource engagement.

• Oversee day-to-day operations, ensuring all staff follow established policies, protocols, and safety procedures.

MINIMUM QUALIFICATIONS AND COMPETENCIES

Education/Background:

• Candidate must meet one of the following combinations of education and experience

  • High School Diploma and 6 years’ experience working in Supportive Housing,

  • Associate’s degree and 4 years’ experience working in Supportive Housing, or

  • Bachelor’s degree preferred and 2 years’ experience working in Supportive Housing.

• 2 years supervisory experience working in Supportive Housing.

• Previous experience working with individuals experiencing homelessness setting is highly desirable.

• Strong understanding of trauma-informed care principles and a commitment to applying them in practice.

• Valid driver’s license and ability to travel locally as needed.

Other Required Competencies

• Experience and commitment to working with multiethnic, multicultural, low-income populations, demonstrating cultural competency.

• Excellent communication, problem-solving, and organizational skills.

• Ability to maintain confidentiality, multi-task, prioritize, and delegate to balance the many responsibilities, and address the various issues, that a leader faces during the workday.

BENEFITS
We recognize that our success is driven by great talent, and that's why we provide a comprehensive and competitive suite of benefits:

• Generous Paid Holidays
• Employee Recognition Program
• Paid Time Off & Paid Sick Days
• Free Preventative Services & Wellness Rewards
• Medical, Dental, and Vision for Spouse/Domestic Partner & Children up to age 26
• Health Savings Account & Flexible Spending Account
• Life + Disability options
• Employee Assistance Program
• Telemedicine & Concierge Services
• 401(k) Retirement Plan
• Voluntary Pet Insurance and other optional benefits for additional peace of mind
• Tuition Reimbursement for qualifying degrees