SERVICE RESPONSE CENTER REP PRN at H. Lee Moffitt Cancer Center – Tampa, Florida

Job Summary

The Service Response Center is the 24/7 central hub for system monitoring and customer communication related to the division of Facilities & Support Services division, which includes Facilities, Environmental Services, Parking & Transportation, and Safety & Security.

The Service Response Center Representative is the first point of contact for the facilities support division and serves as the telecom operator for the cancer center. The SRC Rep will take all incoming calls, create work orders, and dispatch the appropriate response via radio.

The SRC Rep will monitor various alarm systems, make appropriate overhead announcements to the appropriate location when needed, and document/log all telephone calls and alarms. The SRC Rep will dispatch emergency responses by following established procedures, which may include contacting 911.

Additional Responsibilities:

• Monitors radio receiver and telephone; answers and processes routine and emergency calls from department staff; deploys staff as appropriate. Must always give callers accurate information, especially those who cannot reach their intended party.
• Obtains and records information as to exact location of situation, uses telephone or radio to transmit information to necessary personnel and maintains radio contact with crews on site.
• Follows departmental rules and regulations regarding emergency calls and dispatches crews in accordance with pre-determined plans.

Minimum Requirements:

• High School Diploma, GED.
• Minimum of one (1) year of experience in a high-volume call center/answering service switchboard environmental. Preferably in Healthcare Provider and/or Hospital facility.
• Requires excellent communication skills, both written and oral, including the ability to interact with staff, patients and families.
• Experience in utilizing the Windows office suite and Microsoft Word basic proficiency absolutely required