Administrative Technician-Public Utilities at City of Hickory – Hickory, North Carolina
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About This Position
Qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, genetics, or the presence of a non-job related medical condition or disability. U.S. Law requires all applicants to furnish proof of identity and right to work in the U.S.
Must possess a high school diploma or equivalent and must possess a valid Class "C" driver's license from NC.
This position is responsible for providing administrative and technical support to the division.
Receives calls from internal and external customers; provides assistance; refer calls to appropriate personnel or department.
Assist Residents with issues and concerns.
Assist with compilation and production of Monthly Report for Public Utilities Administration
Compilation and production of Monthly report tracking Water Balance for System by route, service area and system.
Assists Infrastructure and Environmental Managers with daily tasks as assigned or requested.
Assist Meter Reader Crew Leader with daily meter reader activities and reports.
Processes and schedules locates through NC811 system. Assist with daily work orders for Public Utilities.
Oversee tap card functions for department. General clerical duties.
Performs other related duties as assigned.
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Knowledge of department policies and procedures.
Knowledge of modern office practices and procedures.
Skill in organizing and prioritizing work.
Skill in operating such office equipment as a computer, copier, and calculator.
Skill in oral and written communication.
Advanced skills in office software such as Microsoft Word and Microsoft Excel.
SUPERVISORY CONTROLS: The Public Utilities Budget Coordinator assigns work in terms of general instructions. Completed work is spot-checked for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES: Guidelines include supervisory instructions and city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY: The work consists of related administrative and technical duties. Frequent interruptions contribute to the complexity of the work.
SCOPE AND EFFECT: The purpose of this position is to provide administrative support for the division. Successful performance helps ensure efficient division operations.
PERSONAL CONTACTS: Contacts are typically with co-workers, other city employees, developers, contractors, engineers, vendors, attorneys, and the general public.
PURPOSE OF CONTACTS: Contacts are typically to give and exchange information and provide services.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY: None