Client Relationship Manager in Sydney, New South Wales at InfoTrack Pty Limited (ABN 36 092 724 251)

About triSearch

triSearch is a SaaS business committed to creating time for conveyancers through innovative technology solutions.

It is our mission to speed up the sale and purchase of homes in Australia by building a more efficient conveyancing industry. Operating nationally, we provide end-to-end technology to improve workflows and create a seamless experience for conveyancers, and their clients.

About the role

We are seeking a Client Relationship Manager with a proven track record in managing mid-tier clients. The role is focused on retaining customers through relationship building and increasing share of wallet through value-add services.

This role offers a hybrid work environment, minimum 3-days in-office.

What you'll be doing

• Manage existing customer accounts through quarterly reviews and regular meetings to identify initiatives and growth opportunities.
• Minimise churn by ensuring accounts are satisfied, engaged and growing with triSearch.
• Facilitate client onboarding: guiding new clients through setup and configuration of our software.
• Build strong stakeholder relationships to drive initiatives and advocate for clients.
• Drive product adoption through a client success mindset, consulting on solutions that add value.

What we're looking for

• Proven Client Relationship Management experience with mid-tier clients, uncovering up-sell/cross-sell opportunities.
• Comfortable managing pipeline via calls, meetings and solution demos.
• 2–3+ years’ experience in a similar role, ideally in legal or property technology.
• A growth mindset – eager to learn, be coached and achieve great things.
• Service-oriented with a consultative approach, able to secure buy-in and drive adoption.
• Familiarity with conveyancing or real estate workflows is advantageous.
• Demonstrated ability to meet/exceed KPIs and quotas.
• Strong communication and presentation skills, able to convey technical info clearly.
• Tech-savvy and quick to learn new applications.

What we offer

At triSearch, we value both high performance and cultural fit – combining hard work with a fun, supportive environment.

Some of the perks and benefits you can expect at triSearch:

• Free Gym Membership
• Daily free barista-made coffee
• Daily breakfasts, snacks and drinks
• Weekly catered lunches
• Generous Leave entitlements
• Professional Development Program with Australian Institute of Management
• A chill-out zone with ping pong, pool and gaming consoles
• A fully stocked bar fridge
• Sydney CBD Location

You’ll join a fast-growing tech company with ambitious goals, and have the opportunity to learn, grow and advance your career.

Please apply to this exciting opportunity by submitting your resume today!

(Background checks and full Australian Working Rights are a requirement for this role)